Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rainell A. Rivera Luciano

Rio Grande

Summary

Lead all Team members to grown in their jobs,

Experienced with supervising team activities, ensuring operational efficiency and smooth shift transitions. Utilizes strong communication and organizational skills to maintain high-performing team environment. Track record of effective problem-solving and conflict resolution, ensuring consistent quality and productivity.

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

17
17
years of professional experience

Work History

Shift Lead

Walgreens
03.2022 - 03.2025
  • Leadership & Team Supervision
  • Customer Service & Conflict Resolution
  • Cash Handling & POS Systems
  • Inventory Management & Merchandising
  • Store Operations & Loss Prevention
  • Scheduling & Task Delegation
  • Problem-Solving & Decision-Making

Customer Service Associate

Walgreens
07.2015 - 03.2022
  • Customer Service & Sales
  • Cash Handling & Transactions
  • Inventory & Merchandising
  • Store Operations & Organization
  • Communication & Problem-Solving
  • Retail Operations & Efficiency
  • Technical & System Proficiency
  • Teamwork & Leadership Support
  • Multitasking & Organization

Computer Technician

HC Computer Services
05.2008 - 06.2011
  • Hardware Troubleshooting
  • Software Installation & Configuration
  • Networking & Connectivity
  • Technical Support
  • System Optimization & Maintenance
  • Data Recovery & Backup
  • Security & Antivirus
  • Customer Communication
  • Data Management
  • Project Coordination

Education

High School Diploma - Electronics

Vocational School Lola Rodriguez de Tío
San Germán

Associate In Engineering Technology - Computer Science

Universidad Interamericana
Bayamón, PR
05.2015

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Conflict resolution
  • Workplace safety
  • Staff supervision
  • Work delegation
  • Sales proficiency
  • Rules enforcement
  • Performance improvement
  • Staff motivation
  • Operations monitoring
  • Loss prevention
  • Staff development
  • Regulatory compliance
  • Industry expertise
  • Operations management
  • Coaching and mentoring
  • Crew coordination
  • Quality control
  • Inventory management
  • Conflict management
  • Relationship management
  • Staff onboarding
  • Daily reporting
  • Productivity monitoring
  • Employee evaluation
  • Shift leadership
  • Decision-making capacity
  • Positive attitude
  • Cash handling
  • Problem-solving
  • Team leadership
  • Team supervision
  • Strong verbal and written communication
  • Creative problem solving
  • Customer service management
  • POS system operation
  • Daily workflows
  • Complaint resolution
  • Inventory counts
  • Client service
  • Sales expertise
  • Verbal and written communication
  • OSHA regulations compliance
  • Multitasking Abilities

Languages

English
Intermediate (B1)
Spanish
Advanced (C1)

Timeline

Shift Lead

Walgreens
03.2022 - 03.2025

Customer Service Associate

Walgreens
07.2015 - 03.2022

Computer Technician

HC Computer Services
05.2008 - 06.2011

High School Diploma - Electronics

Vocational School Lola Rodriguez de Tío

Associate In Engineering Technology - Computer Science

Universidad Interamericana
Rainell A. Rivera Luciano