RAIXA N. MEDINA
Carolina
Summary
Flight Attendant offering over 6 years of experience in domestic and international commercial airline industry. Dedicated to exceptional customer service. Highly skilled in responding to emergency situations and remaining cool under pressure. To ensure a safe and comfortable travel experience for all passengers.
Overview
8
8
years of professional experience
Work History
Inflight Crewmember
JetBlue Airways
02.2015 - 10.2022
- Respond safely to a broad range of in-flight emergencies
- Provide outstanding customer service consistently and serve as an ambassador of the JetBlue brand
- Serve as the primary respondent to Customer issues onboard while finding creative resolutions to ensure Customer satisfaction
- Perform other various duties as outlined in company manuals
- Assist Customers with lifting carry-on bags into overhead bins and assist disabled Customers with mobility
- Provide and promote the various components of Inflight product, including beverage and snack service, and onboard product sales
- Promote and upsell buy-onboard products to meet company ancillary revenue goals
- Maintain engagement with the Company by reading e-mail, paper mail, and intranet communications to enhance safety and service-related responsibilities
- Utilize company-issued electronic tablet for processing onboard sales, accessing customer information, and various other functions.
Inflight Adjunct Instructor
JetBlue Airways, JetBlue University, College of Inflight
08.2016 - 08.2017
- Serve as an ambassador and representative of the JetBlue brand, JetBlue University, and Inflight Service
- Deliver training curriculum and programs to Inflight Crew members in a classroom/simulator environment
- Deliver specific programs to Flight Department and Business Partners
- Assist the College of Inflight Team with special projects and certain administrative duties
- Coach, mentor and motivate Inflight Crew members to competency in all aspects of job performance
- Prepare written reports for Inflight Training Leaders on Crew member performance
Education
PREMED Courses -
SUAGM Universidad Del Este
Carolina, Puerto Rico05.2014
BS - Health Sciences/ Radiology
SUAGM Universidad Del Este
Carolina, Puerto Rico12.2011
Skills
- Fully Bilingual English and Spanish
- Advanced computer literate (Microsoft- Excel, Word, Power Point)
- Good hospitality skills and customer focus approach
- Excellent communication and leadership skills
- Teamwork oriented with initiative, creativity, assertiveness, attention to detail and effective interpersonal skills
- Medical Emergency Response
Timeline
Inflight Adjunct Instructor
JetBlue Airways, JetBlue University, College of Inflight
08.2016 - 08.2017
Inflight Crewmember
JetBlue Airways
02.2015 - 10.2022
PREMED Courses -
SUAGM Universidad Del Este
BS - Health Sciences/ Radiology
SUAGM Universidad Del Este
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