Ralphy Rodriguez
Bayamon
Summary
Accomplished PC Technician with a proven track record at Humana Insurance, specializing in remote assistance and hardware repair. Expert in implementing data recovery strategies and enhancing software performance, significantly improving system efficiency. Collaborates effectively with teams to exceed project goals, demonstrating exceptional problem-solving and interpersonal skills.
Overview
37
37
years of professional experience
Work History
PC Technician
Humana Insurance
San Juan
12.1995 - 12.2023
- Provided remote support to customers using a variety of remote access tools.
- Troubleshot and resolved technical issues related to operating systems, software applications and networking equipment.
- Provided technical assistance over phone or in person when needed.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
Computer Operator
Banco Santander
Bayamon
07.1986 - 09.1995
- Implemented backup procedures to protect data from loss or corruption.
- Monitored data inputs to manage and maintain accuracy.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Documented job processing requirements and data flow for applications.
Education
2 Year - Computer Programming
Electronic College And Computer Programming
Hato Rey, Puerto Rico07-1985
Skills
- Basic programming
- Software updates
- Remote assistance
- Virtualization
- Data recovery
- Hardware repair
Certification
Microsoft Certified
MS-2272: Implementing and Supporting Microsoft Windows XP Professional.
MS -2154: Implemeting and Administering Windows 2000 Directory Services.
MS-2153: Implementing a Windows 2000 Network Infrastructure.
MS-2154: Windows 2000 Network and Operating System Essentials.
DELL:
DELL Americas Notebook Proficiency Certification.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridImportant To Me
Work from home option401k matchHealthcare benefitsTimeline
PC Technician
Humana Insurance
12.1995 - 12.2023
Computer Operator
Banco Santander
07.1986 - 09.1995
2 Year - Computer Programming
Electronic College And Computer Programming
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