Ramon Marquez
Compucom
Ponce
1
Certification
34
years of professional experience
CompTIA A+ certified Senior Field Service Technician with 34 years of dedicated experience maintaining critical infrastructure for elite banking and retail enterprises across Puerto Rico. Specialized expert in the diagnostics, rapid repair, and lifecycle maintenance of cash dispensing equipment, interactive service kiosks, high-volume POS systems, and vital network hardware. Proven track record of autonomously managing large geographic service areas, upholding strict SLA compliance, and executing high-pressure after-hours and rotational on-call shifts. Highly trusted problem-solver adept at managing high-value inventory and communicating seamlessly with corporate clients.
Work History
Senior Field Service Technician
34 Years- Technical Execution: Diagnosed, repaired, and performed lifecycle maintenance on complex banking and retail hardware including cash dispensing equipment, automated kiosks, and network components.
- Elite Client Relations: Served as the primary on-site technical expert for premier financial institutions including Banco Popular and FirstBank, as well as major tier-1 retailers such as The Home Depot, CVS Pharmacies, JCPenney, and OfficeMax / Office Depot.
- Territory Autonomy: Managed and covered an expansive geographic territory across Puerto Rico with zero supervision, maintaining total readiness for extended driving and long-distance dispatch.
- SLA Optimization: Sustained peak operational uptime for high-volume banking terminals and retail checkouts, consistently exceeding demanding corporate Service Level Agreements (SLAs).
- Operational Flexibility: Executed essential after-hours dispatches and intensive rotational on-call shifts to support critical 24/7 business operations and emergency infrastructure failures.
- Inventory Management: Directed a high-value mobile trunk stock and parts inventory, achieving continuous tracking accuracy to optimize first-time fix rates and mitigate secondary service trips.
Education
Associate Degree or Technical Certification - Electronic Technician
- Completed professional development in Digital electronics, computers and digital controls.
High School Diploma
Skills
Technical Infrastructure: Cash Dispensing Systems
ATM Maintenance
Interactive Kiosks
Retail POS Terminals.
Networking & Hardware: Network Infrastructure Diagnostics
Hardware Troubleshooting
CompTIA A+ Methodologies.
Operations & Logistics: Field service management
Expansive Territory Management
Mobile Parts Inventory Control.
Field service management
Troubleshooting and repair
Installation and maintenance
Preventive maintenance
Service Excellence: Strict SLA Compliance
Client Relations
Autonomous Problem-Solving
On-Call & After-Hours Flexibility.
Certification
- CompTIA A+ Certification – Computing Technology Industry Association
- Valid Puerto Rico Driver's License (Clean Driving Record)
- Dell hardware certification including printers, PC, laptop and servers
- Lenovo hardware certfication including PC and laptop systems
- HP certifications including printers, PC, laptop and servers
- Lexmark printer certifications, several models, lasers and inkjet.
Timeline
Senior Field Service Technician
Compucom
01.1990 - 01.2024Read More
Centro De La Industria Electronica
Associate Degree or Technical Certification from Electronic Technician
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Ponce High School
High School Diploma
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