Ramon Santiago Cuevas
Orlando
Summary
Motivated business professional bringing more than 45 years of entrepreneurial experience. With a family professional history in the food industry have been involved in the family business since very young, granting the weapons and a magical experience in most areas of the food industry. A committed, spirited, creative business owner with exceptional background spent in the industry. Proven leader with engaging demeanor and success working in most demanding environments.
Overview
40
40
years of professional experience
Work History
Business Owner & Chef
Agape Services
01.1993 - Current
- As business owner have being in charge of all operations of the catering business managing contracts of over one million dollars per year
- Make public relations to draw clients, making presentations, quoting, signing contracts, etc.
- Responsible for the whole operation from the moment a contract is signed; staff management (chefs, chef assistants, washers, drivers, waiters and waitresses…) food production, buying products for production and all event presentation, set-up of events, etc. until the event is finished.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
- Managed event logistics and operations
- Produced concept plans for high-profile corporate meetings and events
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
Business Owner & Chef
Restaurante y Salón de Actividades Asador Isla Bonita
01.2008 - 01.2015
- As business owner have been in charge of all operations of the restaurant & events ballroom business
- Responsible for the whole operation: hiring and monitoring staff (chefs, chef assistants, server, busser, accountant, host, sales rep, buyer, bookkeeper, groundskeeper, dishwasher…) food production, buying products for production and all event presentation, set-up of events, etc. until the event is finished
- Smoothing out conflicts and dealing with all the other issues that arise with restaurant staff
- Have presence in the dining room to make sure everything runs perfect and make public relations with clients and listen their opinion about food quality, presentation, staff service, etc.
Business Owner, Chef, Baker and Pastry Chef
Panadería y Repostería Iberia
01.1995 - 01.2001
- As business owner was in charge of all operations of the bakery and pastry business
- Also this business had a deli, a buffet line and bar
- Responsible for the whole operation; staff management (chefs, chef assistants, bakers, pastry chefs, washers, servers…) food production, buying products for production
- Have presence in the front line to verify all work is well done and make public relations with clients and listen their opinion about food quality, presentation, staff service, etc.
Pastry Chef, Chef Assistant & Waiter
Gourmet Service Catering
01.1985 - 01.1992
- As pastry chef in charge of dessert purchasing, production and presentation
- As waiter, attended events and was in charge of the events success (all that was contracted by the catering)
- Participated in Spain, Sevilla’s Universal Exposition as Pastry Chef Assistant (Expo ‘92 Sevilla) in Puerto Rico’s Pavilion restaurant.
Education
Food Safety Manager Certification
Puerto RicoMaster of Arts -
Universidad De Puerto Rico, Rio Piedras Campus
Puerto Rico05.1990
Bachelor of Arts - Philosophy And Letters
Universidad Católica De Puerto Rico, Ponce Campus
Puerto Rico05.1985
Skills
- Customer Service
- Business Development
- Financial Management
- Project Management
- Business Planning
- Staff Management
- Quality Assurance
- Business Administration
- Contract Management
Careerachievements
Outstanding skills in cooking and preparing a variety of foods, pastries, beverages, etc., strong knowledge of food preparation and presentation methods, safety measures, techniques and quality standards, along with inventory and ordering methods. Competence with a wide variety of kitchen appliances such as grills, fryers, convection ovens, broilers, mixers, as well as the proper operation and maintenance for kitchen equipment. Team leadership and motivation as well as resourceful and highly professional and personal hygiene standards. In the food manufacturing industry, where consumer demands and tastes are as diverse as the population, recognizing and valuing the different perspectives and skills that individuals from varied backgrounds bring to the table, having a workforce that reflects this diversity can be invaluable. It leads to better problem-solving, creativity, and products that resonate with a broader audience, helping build skilled, efficient, diverse, and inclusive teams.
Key Clients
- Universidad Interamericana de Puerto Rico - Administrative offices, Metropolitan Campus, San German’s Campus, Aguadilla’s Campus, Fajardo’s Campus, Olga Rivera, 787-763-4203
- Universidad Interamericana de Puerto Rico - Orlando, Florida Campus
- Universidad Interamericana de Puerto Rico – Law School, Lic. Nuni Lopez Arguelles, 787-751-1912
- Ericsson, Arlene Marrero, 787-771-1700
- IBM, Sofia Diaz, 787-501-8099
- Sistema Universitario Ana G. Mendez, Skarlet Figueroa, Zulma Ramos, Deborah Marin, Carlos Morales Agrinzoni, 787-766-1717
- Universidad del Este, 787-288-1994
- First Bank, Yazmin Rexach, 787-729-8251
- First Bank, Eliadis Carrasquillo, 787-729-8309
- First Bank, Lourdes Figaredo, 787-366-0951
- Doral Bank
- Salvation Army
- Bristol Myers Squibb
- Joselyn Torres
- Baush & Lomb
- Abbott Laboratories
- Johnson & Johnson – Tibotec Therapeutics, Francisco Gonzalez
- Universidad de Puerto Rico – Administrative offices, Rio Piedras Campus, Medical Sciences Campus, Carolina Campus
- Senate of Puerto Rico
- Houser of Representatives of Puerto Rico
- Estate Department of Puerto Rico
- Between many other jobs, Agape has served Janet Reno’s, Attorney General of the United States visit to Puerto Rico, Barack Obama, President of the United States visit to Puerto Rico, Bill and Hillary Clinton’s visit to Puerto Rico, Marc Anthony, Jenifer Lopez and many other personalities. In an official visit to Puerto Rico’s government, Agape served Julio Rocha, Principal Senior Agent of Rocha Financial Group, LLC, one of Orlando’s Investments, Retirement and Insurance Company
- Natural Recourses Department of Puerto Rico
- Puerto Rico Industrial’s Corporation (PRIDCO), Pedro Cuellar, 787-758-4747
- Rones de Puerto Rico, Pedro Cuellar, 787-758-4747
- Puerto Rico Tourism Company, Victor Melendez
- San Juan’s Municipality, Miguel Berrios
- Guaynabo’s Municipality
- Orocovis Municipality
- Ponce’s Municipality
- Juana Diaz Municipality
- Many others
Timeline
Business Owner & Chef
Restaurante y Salón de Actividades Asador Isla Bonita
01.2008 - 01.2015
Business Owner, Chef, Baker and Pastry Chef
Panadería y Repostería Iberia
01.1995 - 01.2001
Business Owner & Chef
Agape Services
01.1993 - Current
Pastry Chef, Chef Assistant & Waiter
Gourmet Service Catering
01.1985 - 01.1992
Food Safety Manager Certification
Master of Arts -
Universidad De Puerto Rico, Rio Piedras Campus
Bachelor of Arts - Philosophy And Letters
Universidad Católica De Puerto Rico, Ponce Campus
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