Rania Cordero López
San Juan
Summary
Proactive and bilingual professional with a proven track record in customer service and attention to detail, honed across roles at Pueblo24/7 and Farmacia Serrano. Excelled in enhancing guest satisfaction and store cleanliness, demonstrating excellent communication and teamwork. Skilled in using pallet jacks and managing inventory, showcasing a blend of hard and soft skills to drive success.
Overview
7
7
years of professional experience
Work History
Grocery Clerk
Pueblo24/7
02.2024 - 08.2024
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Used pallet jacks to move merchandise to sales floor for stocking.
Housekeeper
Mayaguez, PR
06.2023 - 07.2024
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Verified cleanliness and organization of storage areas and carts.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Changed bed linens and collected soiled linens for cleaning.
Shop Floor Management
Farmacia Serrano
06.2018 - 07.2020
- Promoted knowledge sharing among team members through regular training sessions and workshops focused on best practices in project management.
- Assisted with the uploading and stocking of incoming shipments, organized items on shelves for easy access by customers.
Staff
Summer Camp, SESO
06.2017 - 07.2017
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
BBA - Accounting
InterAmerican University
Ponce, Puerto Rico05-2026
Skills
- Customer service
- Attention to detail
- Teamwork and collaboration
- Excellent communication
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Grocery Clerk
Pueblo24/7
02.2024 - 08.2024
Housekeeper
Mayaguez, PR
06.2023 - 07.2024
Shop Floor Management
Farmacia Serrano
06.2018 - 07.2020
Staff
Summer Camp, SESO
06.2017 - 07.2017
BBA - Accounting
InterAmerican University
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