Raphael Alberto Espinet
Guaynabo
Summary
Highly motivated individual with experience in the delivery and collection of mail. Skilled in providing outstanding customer service, problem-solving and meeting tight deadlines. Detail-oriented and organized with the ability to quickly and accurately sort large volumes of mail. Committed to providing efficient mail service to customers and ensuring satisfaction.
Overview
4
4
years of professional experience
Work History
Mailman
United States Post Office
08.2021 - Current
- Loaded mail onto delivery vehicle for each shift, ensuring items were properly sorted by address.
- Sorted incoming mail into designated post office boxes or general delivery bins.
- Followed established procedures for handling hazardous materials sent through the mail system.
- Assisted other carriers during peak times or when additional help was needed on routes.
- Demonstrated excellent customer service skills when interacting with customers on route.
- Investigated undeliverable mail, locating correct address or returning to sender when appropriate.
- Maintained accurate records of deliveries, including signatures for proof of delivery.
- Delivered mail and packages to residential and business customers in a timely manner.
- Delivered high volume of mail daily in a timely and efficient manner.
Seller
NovoStilo
01.2020 - 06.2021
- Developed strong communication and interpersonal skills to build successful relationships with customers.
- Maintained comprehensive product knowledge to assist customers in making informed decisions about purchases.
- Collaborated with other selling experts to provide best customer experience.
- Demonstrated ability to identify customer needs and provided appropriate solutions for their requirements.
- Leveraged outreach tools to connect with and build relationships, inspiring multiple purchases.
- Responded to questions from existing, new, and potential customers to drive satisfaction.
- Built and established strong relationships with customers, enabling long-term partnerships.
Education
High School Diploma -
Colegio Marista
Guaynabo, Puerto Rico05.2019
Skills
Analytical and Critical Thinking
Problem Solving
Team Leadership
Attention to Detail
Multitasking abilities
Research
Timeline
Mailman
United States Post Office
08.2021 - Current
Seller
NovoStilo
01.2020 - 06.2021
High School Diploma -
Colegio Marista
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