Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Raquel Ayala Bousson

Cond. Costa Marina 1 Apt -B Carolina

Summary

Dynamic professional with extensive experience in project management and customer service, notably at Macy’s. Proven track record in team management and conflict resolution, driving high customer satisfaction and operational efficiency. Adept at budgeting and effective communication, ensuring compliance and enhancing client relationships. Passionate about delivering exceptional results in fast-paced environments.

Overview

31
31
years of professional experience

Work History

Administrative Secretariat

2008-Present Office of Legislative Services, San Juan, PR
03.2008 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Owner

Atmosphere Design
Miami
01.2004 - 02.2008
  • Designed creative concepts for diverse client projects and presentations.
  • Managed project timelines and coordinated with clients and team members.
  • Oversaw daily operations to ensure efficiency and workflow management.
  • Ensured compliance with local, state, and federal regulations.
  • Oversaw budgeting and financial management.

Floor Manager

Macy’s Store, Miami, FL
Miami
01.1998 - 02.2004
  • Supervised daily store operations and ensured adherence to company policies.
  • Managed staff schedules and delegated tasks to optimize workflow efficiency.
  • Conducted inventory management and organized stock levels on the sales floor.
  • Maintained visual merchandising standards to enhance the shopping experience.
  • Resolved customer complaints or escalated them as necessary for further resolution.
  • Ensured that all staff members adhered to safety guidelines and regulations.
  • Created daily work schedules for staff members according to the needs of the business.

Manager

Bath and Body Works
Miami
03.1994 - 01.1998
  • Retail Store Operations
  • P&L Management
  • Budgeting
  • Shrink Reduction/Loss Control
  • Customer Service Excellence
  • Teambuilding/Training/Supervision
  • Inventory Management
  • Merchandising Strategies
  • Determines marketing strategy changes
  • Maintains store staff
  • Markets merchandise
  • Secures merchandise

Education

Communications

Interamericana University
San Juan, PR

Communications

Rutgers University
New Brunswick, New Jersey

Skills

  • Project management
  • Customer service
  • Networking
  • Project planning
  • Remote office availability
  • Team management
  • Microsoft Word
  • Research
  • Conflict resolution
  • Effective communication
  • Time management
  • Problem resolution

Languages

Spanish
First Language
English
Beginner
A1

References

References available upon request.

Timeline

Administrative Secretariat

2008-Present Office of Legislative Services, San Juan, PR
03.2008 - Current

Owner

Atmosphere Design
01.2004 - 02.2008

Floor Manager

Macy’s Store, Miami, FL
01.1998 - 02.2004

Manager

Bath and Body Works
03.1994 - 01.1998

Communications

Interamericana University

Communications

Rutgers University

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Raquel Ayala Bousson