Raquel Ordoñez
Caguas
Summary
Dynamic business administrator, fluent in three languages with extensive experience in customer service.
Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Stays calm under pressure.
Overview
13
13
years of professional experience
Work History
Course Leader
Svenska Handelsbanken AB
08.2023 - 12.2023
- Contributed to development of comprehensive employee training courses.
- Designed course materials and supported implementation.
- Collaborated with administrators to determine course objectives.
- Worked closely with instructors to prepare online materials, content, and tools to facilitate training globally.
Corporate Account Manager
Svenska Handelsbanken AB
02.2018 - 12.2023
- Built diverse and consistent sales portfolio.
- Managed a portfolio of corporate accounts, fostering long-term partnerships and promoting customer loyalty.
- Collaborated with cross-functional teams to develop and implement account management strategies for optimal results.
- Built credibility and trust among clients through consistent communication, problem-solving efforts, and focus on delivering value-added solutions.
- Built relationships with customers and community to promote long term business growth.
Test Leader
Stockholm University
10.2016 - 05.2023
- Conferred and resolved education-related issues and problems with students.
- Delivered thorough documentation of test cases, scripts, and results to support project management decision-making processes.
Secretary
Ecuador's Embassy In Stockholm
02.2021 - 02.2021
- I was a member of the polling station at Ecuador’s embassy in Stockholm during the presidential and parliamentary elections.
Account Manager
Svenska Handelsbanken AB
10.2010 - 02.2018
- Identified key entry points to enhance market penetration and maximize returns.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked effectively in fast-paced environments.
Education
No Degree - English Language And Literature
Södertörn Högskolan
Stockholm, Sweden05.2024
Bachelor of Science - Business Administration
Stockholm University
Stockholm, Sweden01.2016
No Degree - English
Education First, EF
Los Angeles, United States06.2015
Skills
- Teacher Training
- Administration and management
- Organizational Performance
- Team Management
- Document Management
- Problem Resolution
- Key holder experience
- Sales tactics
Languages
Spanish
Native language
Swedish
Proficient
C2
English
Advanced
C1
Italian
Elementary
A2
Timeline
Course Leader
Svenska Handelsbanken AB
08.2023 - 12.2023
Secretary
Ecuador's Embassy In Stockholm
02.2021 - 02.2021
Corporate Account Manager
Svenska Handelsbanken AB
02.2018 - 12.2023
Test Leader
Stockholm University
10.2016 - 05.2023
Account Manager
Svenska Handelsbanken AB
10.2010 - 02.2018
No Degree - English Language And Literature
Södertörn Högskolan
Bachelor of Science - Business Administration
Stockholm University
No Degree - English
Education First, EF
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