Rauderix Rivera Casillas
Bayamon
Summary
Knowledgeable Computer Scientist with solid background as Certified Technician. Proficient in troubleshooting and maintaining equipment, contributing to operational efficiency. Demonstrated expertise in problem-solving and technical diagnostics.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Technician Support 1
AeroNet Wireless
01.2023 - Current
- Troubleshoot and determine network service problems. Experience working with either fiber-based networking or managed services, such as Fiber Internet Access, High-Speed Data, Ethernet, Managed Network Services and Managed Wi-Fi Services and VOIP.
- Delivered activity and status reports regarding the work and test performed with web, email, and other internet applications and evaluated and recommended changes in all the technical parameters and configurations for network performance.
- Configured and knowledge TCP/IP, WAN, VPN, LAN, DHCP, DNS, VLAN. Troubleshoot all layers of the OSI Model.
- Monitored and maintain internal network alerts. Troubleshoot and configure Cambium devices, Ubiquiti Networks, MikroTik, Netonix, Planet, Ceragon, SAF, Cisco Meraki (Z1, MX64, MR11, MR33), Juniper, Cisco switches.
IT Technician/Help Desk
Inter-American University of Puerto Rico
01.2019 - 01.2023
- Provided support to the IT sector of the University
- Tech support to countless students, be it the creation of new accounts, account management, troubleshooting equipment or counseling regarding better practices of security of university equipment
- Responsible of image management, to the multiple computers present in the universities laboratory sector and provided support on infrastructure projects regarding new classroom layouts
- Cable management and Computer Equipment Set up and maintenance
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
Data Entry Clerk
Optum Health Services – Puerto Rico
01.2021 - 01.2022
- Managed over 2,900 medical insurance cases on a weekly basis with consistent 95% quality assurance
- Assisted in the training of new employees and provided 'shadowing courses' to better develop their Data Entry skills
- Managed the creation of presentations to employer for better practices to improve production on both Optum Health Services BDE and BDA Departments
Food Specialist
ARMY United States
01.2014 - 01.2021
- Assisted with project governance and coordination of resources for Puerto Nuevo Military Medical Station; that helped during Hurricane Maria’s Recovery Mission
- 8 years of experience working on federal settings to better improve assigned duties
- 4 years of experience been in leadership positions to better serve various technical and field missions in Puerto Rico and different states
- Versed in public speaking and have presented over 150 military 'better practices' presentations to former military members
- Achieved various 'excellence achievements'
Education
Bachelor of Science - Computer Science & Networks
Inter-American University of Puerto Rico
Bayamón01.2024
Skills
- Information Security
- System Maintenance Expertise
- Computer System Maintenance
- Experienced with HTML Basics
- Proficient in Bilingual Communication
- Database Management
- Systems Architecture Design
- Network Management
- Cybersecurity Management
- Routing and Switching Management
- Computer Systems Diagnostics
- Leadership Qualities
- Customer Support Expertise
Certification
- Network +
- Fortinet Network Security Expert Level 1
Timeline
Certified Technician Support 1
AeroNet Wireless
01.2023 - Current
Data Entry Clerk
Optum Health Services – Puerto Rico
01.2021 - 01.2022
IT Technician/Help Desk
Inter-American University of Puerto Rico
01.2019 - 01.2023
Food Specialist
ARMY United States
01.2014 - 01.2021
Bachelor of Science - Computer Science & Networks
Inter-American University of Puerto Rico
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