Raul Olivares
Bayamon
Summary
At Evinmotors PR, as an After Sales and Warranty Manager, I spearheaded the warranty claims process on powersports business, enhancing customer satisfaction and team efficiency through innovative solutions. My expertise in warranty management and after sales with exceptional communication skills led to streamlined operations and improved client relations, significantly optimizing workflow and elevating service standards.
Overview
16
16
years of professional experience
1
1
Certification
Work History
After Sales and Warranty Manager
Evinmotors PR
07.2007 - 10.2023
- Managed warranty claims process, ensuring timely and efficient resolutions.
- Coordinated with manufacturers and suppliers to streamline warranty procedures.
- Improved customer satisfaction by quickly addressing warranty issues.
- Developed training materials for warranty protocol adherence, enhancing team efficiency.
- Reduced processing time for warranty claims by optimizing workflow.
- Provided exceptional technical support services, troubleshooting complex issues with minimal need for follow-up visits or additional repair work.
- Developed comprehensive product knowledge to accurately assess and diagnose reported issues for appropriate solutions.
- Conducted regular audits of service center workmanship to maintain high-quality repair standards under manufacturer guidelines.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
BBA - Business
Sacred Heart University
San Juan, PR05-2014
Skills
- Warranty management
- Customer satisfaction
- Claim processing
- Team leadership
- Problem resolution
- Client relations
- Communication skills
- Conflict resolution
- Technical proficiency
Accomplishments
- Supervised team of 10 staff members.
Certification
BRP SEA-DOO certified tech
BRP CAN-AM certified tech
BRP Evinrude certified tech
KTM on road and off road certified tech
BRP certified warranty process training
Languages
Spanish
Native language
English
Advanced
C1
Timeline
After Sales and Warranty Manager
Evinmotors PR
07.2007 - 10.2023
BBA - Business
Sacred Heart University
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