Reena Fogle
Guyanabo
Summary
I am a highly organized and driven individual with a PhD in Life Sciences and a diverse professional background spanning multiple industries. Currently pursuing an MBA, I possess a strong work ethic, adaptability, and exceptional interpersonal skills. I am quick to learn and thrive in team environments, actively seeking new opportunities to apply my expertise and learn new skills.
Overview
17
17
years of professional experience
Work History
Technical Support Scientist
Bio-Techne
San Francisco Bay area
08.2022 - 11.2023
- Answered incoming technical inquiries including product questions, techniques, procedures, and advanced troubleshooting requests by phone, email, and chat
- Documented all customer interactions in the CRM
- Participated in cross-functional projects for product improvement, product marketing and sales
- Followed guidelines and complied with all company safety, quality, and training procedures and regulations
- Performed additional duties as assigned
- Improved customer satisfaction by obtaining NPS score of 10 (on a scale of 1-10).
Technical Support Scientist
Biovision/ Abcam
San Francisco Bay area
06.2021 - 08.2022
- Provided customer support and resolved product related technical issue via telephone, e-mail, and other electronic medium in a timely manner
- Assisted customers to obtain/access product information by working closely with the internal teams
- Answered questions/concerns of company's international customers/distributors
- Provided technical support to product management, sales, and marketing
- Carefully monitored quality concerns and product replacements
- Compiled customer feedback in the internal database
- Improved customer satisfaction and customer retention by increasing NPS score to 9 (on a scale of 1-10).
Independent Consultant
Pharma, Biotech and Technology companies
San Francisco Bay area
12.2013 - 05.2021
- Consulted in product marketing and sales for Pharmaceuticals, Biotechnology and Technology companies
- Facilitated tradeshows, events, and sales promotion activities
- Provided technical content for sales and marketing materials
- Increased client's net profit margin by 12%.
Research Analyst, Technology Evaluation
Independence Blue cross
Philadelphia
06.2011 - 01.2013
- Evaluated emerging medical technologies in the market (clinical diagnostic tests, genetic/ genomic tests, drugs, biologics, and medical devices)
- Provided scientific expertise in various disease including hematology, oncology, diabetes, and cardiology
- Performed literature-based research
- Wrote technology assessments, reports and supported medical policies
- Reviewed and edited scientific documents
- Analyzed scientific evidence to provide recommendations for claims reimbursement for policies related to PPO, HMO, Medicare, and Medicaid health insurance plans
- Worked in cross-functional teams with quality management, medical management, claims processing and payment, coding, implementation and health services
- Maintained strategic communication with external agencies, participating laboratories, providers, consultants, management, and other customers, and provided technical support to medical directors and made presentations
- Contributed to company's net profit margin increase of 1.8 percent.
Consulting Project/Product Manager
Biotechnology Client via Penn Biotech Group, Wharton School of Business, University of Pennsylvania
Philadelphia
09.2009 - 01.2010
- Successfully led a product launch/promotional strategy project for a biotechnology client
- Led an interdisciplinary project team of eight members
- Led project through various phases of lifecycle “initiation, execution and closure.” Managed project scope, schedule, resources, communication, and timelines
- Carried out market analysis, product pricing analysis and forecasting
- Conducted surveys, customer interviews and used voice of customer analysis for new product development/product improvement
- Coordinated meetings with client and team, organized deliverable, ensured timely presentation of reports and deliverable
- Led to an increase in the client's profits over an expected margin.
Post-doctoral Research Scientist
School of Medicine, University of Pennsylvania
Philadelphia
01.2007 - 01.2010
- Planned and managed multiple research projects within a given budget and timeline
- Studied genetic and epigenetic basis of obesity and type-2 diabetes in humans
- Investigated mechanisms contributing to steroid resistance in asthmatic patients
- Wrote proposals, reports, abstracts, and research papers, made presentations at national and international meetings
- Mentored students and built new collaborations.
Education
MBA - Business Administration and Management
Texas A&M University
10.2025
Certification - Product Management and Strategy
Wharton School of Business, University of Pennsylvania
11.2023
PhD - Microbiology/ Molecular Biology
Ohio University
12.2007
Skills
- Product Management and Strategy
- Project Management
- Sales and Marketing
- Technical and Customer Support
- Technical Analysis
- Software skills
- Microsoft Office (Word, PowerPoint, Excel)
- Microsoft Project
- Email, calender and scheduling tools
- Web meeting tools
- Jira
- Salesforce
- Veeva
- SharePoint
- Social media tools
- Google Suite
- Ability to learn new digital platforms, tools and software
Languages
- English- Native
- Spanish -Beginner
Leadership Experience
- Chair, Environmental Committee, Biomedical Postdoctoral Council, University of Pennsylvania, Philadelphia, PA, 2008, 2010, Successfully initiated, planned, executed, and completed various environmentally oriented projects for University of Pennsylvania, School of Medicine., Led several environmentally oriented initiatives that were implemented by the school of medicine such as recycling plastic lab waste, using non-toxic chemicals., Built collaborations with vendors and external agencies.
- Member, Symposium Committee, Biomedical Postdoctoral Council, University of Pennsylvania, Philadelphia, PA, 2008, 2010, Assisted in planning and coordinating symposiums for biomedical postdoctoral council., Selected and invited speakers for talks., Moderated presentation sessions and speaker events.
Scientific Expertise
- Microbiology
- Molecular Biology
- Genomics
- Spatial transcriptomics
- Emerging Technology
- Oncology
- Diabetes
- Hematology
- Asthma
- Cardiac diseases
- Infectious diseases.
Publications
- Bhandare, R., Schug, J., LeLay, J., Fox, A., Smirnova, O. and Kaestner K.H. (2010). Genome- wide Analysis of Histone Modifications in Human Pancreatic Islets. Genome Res, 20:428-433.
- Bhandare, R., Damera, G., Banerjee, A., Flammer, J. R., Keslacy, S., Rogatsky, I., Panettieri, R.A., Amrani, Y. Tliba, O. (2009).Glucocorticoid Receptor Interacting Protein-1 Restores Gluco- corticoid Responsiveness in Steroid-Resistant Airway Structural Cells. Am. J. Respir. Cell Mol. Biol. 42:9-15.
- Banaerjee, A., Damera, G., Bhandare, R., Gu, S., Lopez-Boado, Y.S., Panettieri R. Jr., Tliba, O. (2008). Vitamin D and glucocorticoids differentially modulate chemokine expression in human airway smooth muscle cells. Br J Pharmacol, 1-9.
- Bhandare, R. (2007). Anaerobic Toluene Degradation: Genetic analysis of the tut FDGH oper- on of Thauera aromatica strain T1. PhD. Dissertation. Department of Biological Sciences, Ohio University, Athens, OH.
- Bhandare, R., Calabro, M., Coschigano, P. W. (2006). Site-directed mutagenesis of the Thauera aromatica strain T1 tutE tutFDGH gene cluster. Biochemical and Biophysical Research Communications. 346, 992-998.
Volunteer Experience
- Guadalupe Park Conservatory (State Park), San Jose, CA, 2023
- Opening Doors (food program for homeless people), San Jose, CA, 2023
- Leukemia Lymphoma Society (Cancer Society), San Jose, CA, 2018, 2020
- The Tech Museum (Science Museum), San Jose, CA, 2013, 2014
Hobbies and Interests
- Running
- Hiking
- Yoga
Timeline
Technical Support Scientist
Bio-Techne
08.2022 - 11.2023
Technical Support Scientist
Biovision/ Abcam
06.2021 - 08.2022
Independent Consultant
Pharma, Biotech and Technology companies
12.2013 - 05.2021
Research Analyst, Technology Evaluation
Independence Blue cross
06.2011 - 01.2013
Consulting Project/Product Manager
Biotechnology Client via Penn Biotech Group, Wharton School of Business, University of Pennsylvania
09.2009 - 01.2010
Post-doctoral Research Scientist
School of Medicine, University of Pennsylvania
01.2007 - 01.2010
MBA - Business Administration and Management
Texas A&M University
Certification - Product Management and Strategy
Wharton School of Business, University of Pennsylvania
PhD - Microbiology/ Molecular Biology
Ohio University
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