Reina Cartagena
Summary
Proven Office Manager with a track record of maintaining confidentiality and integrity at Coliseo De Villalba. Excelled in office administration and multi-tasking, significantly enhancing operational efficiency. Skilled in MS Office and payroll management, adept at driving customer satisfaction and financial accuracy.
Overview
16
16
years of professional experience
Work History
Office Manager
Coliseo De Villalba
01.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled payroll for all employees.
- Filing
Office Manager
One Stop Auto Body LLC
04.2013 - 06.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Internet Sales Consultant
Route 22 Honda
08.2008 - 09.2012
- Delivered engaging product demonstrations via online platforms, effectively showcasing features and benefits while addressing client concerns.
- Developed personalized sales strategies for each client, tailored to their unique needs and preferences.
- Managed customer service inquiries and complaints for customer satisfaction.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Responded to customer interested in purchasing a vehicle and giving them the best internet quote I could possible offer.
Education
GED -
Elizabeth High School
Elizabeth New Jersey 06.1997
Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Billing
- Expense Reporting
Office Management
- Payroll and budgeting
- Clerical Support
- Inventory Control
- Scheduling
- MS Office
Languages
English, Spanish
Native language
Spanish
Intermediate
B1
English
Proficient
C2
Timeline
Office Manager
Coliseo De Villalba
01.2024 - Current
Office Manager
One Stop Auto Body LLC
04.2013 - 06.2023
Internet Sales Consultant
Route 22 Honda
08.2008 - 09.2012
GED -
Elizabeth High School
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