Reina E Mercado Luciano
Hormigueros
Summary
Proven problem-solver and communicator, I've significantly contributed to the success of La Liga De Ciudades De Puerto Rico by implementing strategic solutions and fostering team collaboration. Skilled in data analysis and office administration, my approach has consistently enhanced program efficacy and streamlined operations, achieving key objectives and positive client outcomes.
Overview
9
9
years of professional experience
Work History
Facilitator
La Liga De Ciudades De Puerto Rico
04.2024 - Current
- Identified areas in need of improvement and implemented solutions.
- Collected data on program efficacy through data analysis and implemented solutions for improvement.
- Supported process improvements through the identification of bottlenecks and implementation of practical solutions.
- Contributed to business growth by successfully executing high-impact projects that aligned with company objectives.
Administrative Assistant
La Liga De Ciudades De Puerto Rico
12.2022 - 03.2024
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained inventory of office supplies and placed orders.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
Service Coordinator
Luz De Vida Housing
09.2022 - 12.2022
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Coordinated and monitored service activities to confirm work met all requirements.
- Communicated with clients and service providers to provide updates on work progress.
- Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
Officer
Accion Social De Puerto Rico
06.2022 - 09.2022
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Case Manager
Telemedik
10.2015 - 07.2016
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Education
BBA - Social Work
Universidad Del Este
Cabo Rojo, Puerto Rico06-2014
Skills
- Excellent communication
- Teamwork and collaboration
- Computer skills
- Customer service
- Data entry
- Office administration
- Problem-solving
- Case management
Timeline
Facilitator
La Liga De Ciudades De Puerto Rico
04.2024 - Current
Administrative Assistant
La Liga De Ciudades De Puerto Rico
12.2022 - 03.2024
Service Coordinator
Luz De Vida Housing
09.2022 - 12.2022
Officer
Accion Social De Puerto Rico
06.2022 - 09.2022
Case Manager
Telemedik
10.2015 - 07.2016
BBA - Social Work
Universidad Del Este
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