RENATO SALDAÑA AVILES
ARECIBO
Summary
Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.
Overview
32
32
years of professional experience
Work History
Wireless Support Specialist
Liberty PR
01.2021 - 01.2025
- Tower and antennas inspection and repair in complying with FAA and FCC regulations
- RFP and project management for wireless network
- Trouble ticket management
- Tower crew contractor management for PR and USVI
ATO Development Coach
AT&T Mobility
01.2013 - 01.2021
- Implement and coach team on different company applications and systems
- Metrics and data analysis like, personnel performance efficiency, productivity, utilization and others
- Develop a company Business Continuity Plan
- Investment recovery project lead for market
Network Process & Quality Manager
AT&T Mobility
01.2010 - 01.2013
- Set quality objectives and targets, monitor quality performance metrics, and drive continuous improvement initiatives
- Conduct inspections and tests to ensure processes meet quality standards
- Follow up on Safety, Quality & Training compliance
Operation Supervisor
CENTENNIAL de Puerto Rico-RF. Division
01.2001 - 01.2010
- In charge of team responsible of repair, installation, upgrade and maintenance the wireless network equipment
RF Technician
CENTENNIAL de Puerto Rico-RF. Division
09.1997 - 01.2001
- Responsible for maintenance in the northwest area
- Work by minimum supervision, and under pressure
- Ability to manage and prioritize multiple tasks in order
Test Technician
Lucent Technologies of Puerto Rico
03.1997 - 09.1997
- Responsible for testing, calibrating and integrating the cellular system equipment for Centennial PCS Project
- Performed troubleshooting and repair at systems
- Occasionally coordinated different works at the same time
Test Systems Maintenance Technician III
Motorola Electronica de Puerto Rico, Inc.
07.1996 - 03.1997
- Company Overview: Test Systems Engineering Department
- Responsible for servicing product testing systems and equipment used in an electronic manufacturing plant
- Performed troubleshooting and repair at system, module, and occasionally to component level
- Received training in specific RF Communications, Robotics controls and programming
- Ordered supplies; kept routine record; performed Preventive Maintenance
- Test Systems Engineering Department
Laboratory technician
University of Puerto Rico at Bayamón, PR
01.1993 - 07.1996
- Company Overview: Physics Department
- Repaired and calibrating all electronic and mechanical equipment used in the laboratory
- Prepared equipment to be used in physics experiments
- Prepared purchase orders for laboratory material and equipment
- Perform routine reports
- Among my responsibilities was the supervision of four Technicians
- Assisted students and professors in computer operations
- Physics Department
Electronic Technician and Industrial Mechanic Assistant
General Instruments Inc.
05.1994 - 08.1994
- Troubleshoot and repaired electronic equipment
- Assisted the mechanics in the repair of production lines
- Installed PLC applications
Education
Bachelor’s Degree - Electronic Engineering Technology
University of Puerto Rico At Bayamón
Bayamón, PR12.1996
Associate Degree - Electronics Technology
University of Puerto Rico
Bayamon, PR05.1995
Skills
- Customer service
- Coaching techniques
- Internal auditing
- Scheduling and planning
- Training design
- Operational efficiency
- Link budget analysis
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Wireless Support Specialist
Liberty PR
01.2021 - 01.2025
ATO Development Coach
AT&T Mobility
01.2013 - 01.2021
Network Process & Quality Manager
AT&T Mobility
01.2010 - 01.2013
Operation Supervisor
CENTENNIAL de Puerto Rico-RF. Division
01.2001 - 01.2010
RF Technician
CENTENNIAL de Puerto Rico-RF. Division
09.1997 - 01.2001
Test Technician
Lucent Technologies of Puerto Rico
03.1997 - 09.1997
Test Systems Maintenance Technician III
Motorola Electronica de Puerto Rico, Inc.
07.1996 - 03.1997
Electronic Technician and Industrial Mechanic Assistant
General Instruments Inc.
05.1994 - 08.1994
Laboratory technician
University of Puerto Rico at Bayamón, PR
01.1993 - 07.1996
Associate Degree - Electronics Technology
University of Puerto Rico
Bachelor’s Degree - Electronic Engineering Technology
University of Puerto Rico At Bayamón
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