Hi, I’m
Reniel Plaza Perez
Moca
Summary
Competent IT Support Specialist safeguards business continuity and productivity by supporting exceptional uptimes and consistent performance. Tirelessly tracks and resolves submitted tickets. Positively influences all technical operations by combining preventive maintenance with rapid response times. As well a Motivated Client Service Representative with proven administrative, problem-solving, and customer relations skills. Collaborative and driven with a clear focus on putting clients first and supporting team needs. Well-organized, flexible, and computer-savvy. Finally, I am a professional with a superior work ethic and a team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work, and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.
Overview
4
years of professional experience
Work History
SpeedynetMoca, Puerto Rico
IT Support Specialist
02.2022 - Current
Job overview
- Installed and supported desktop software titles and add-ons.
- Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
- Maintained accurate inventory of owned and new equipment to support availability of replacement parts when needed.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Performed walk-throughs for new hires to aid in technological onboarding processes.
- Oversaw equipment and system operations, surveying for potential security vulnerabilities and upgrade needs.
- Served as first point of contact for incoming technical service calls and emails.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Maintained up-to-date case documentation for future reference.
- Demonstrated advanced product knowledge to solve customer issues.
SpeedynetMoca, Puerto Rico
Warehouse Associate
01.2021 - 02.2022
Job overview
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
- Maintained records pertaining to inventory, personnel, orders, supplies or machine maintenance.
SpeedynetMoca, Puerto Rico
Client Service Representative
06.2019 - 01.2021
Job overview
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
Education
Western Govenors UniversityUtah
Bachelor of Science from Information Technology
07.2025
Skills
- Technical Troubleshooting
- Customer Support Needs Assessment
- Call Center Operations
- Hardware Upgrades
- Help Desk Support
- Verbal and Written Communication
- Collaborative Team Player
- Hardware and Peripherals
- Computer Skills
- Good Work Ethic
Languages
Spanish
First Language
English
Proficient
C2
Timeline
IT Support Specialist
Speedynet
02.2022 - Current
Warehouse Associate
Speedynet
01.2021 - 02.2022
Client Service Representative
Speedynet
06.2019 - 01.2021
Western Govenors University
Bachelor of Science from Information Technology
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