Reynaldo Maldonado
San Juan
Summary
As a proactive Information Security Specialist, possesses expertise in anticipating and thwarting intrusion attempts effectively. Constantly at the forefront of developing innovative network security measures to combat emerging threats. Track record demonstrates consistent ability to leverage education and technological solutions to fortify companies against malicious exploitation and data breaches.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Network Security Analyst
Xapiens International Group
08.2023 - Current
- Implement and manage Network Access Control Lists (NACLs), Firewall Rule Sets and Policies, Virtual Private Networks (VPNs), and Network Access Control (NAC) systems.
- Continuously monitor SIEM systems, IDS/IPS, and other security tools for alerts and anomalous network and systems activity.
- Analyze, investigate, and respond to security incidents, mitigating threats and breaches.
- Research and understand emerging threats, vulnerabilities, and attack patterns.
- Collect and analyze logs to detect and correlate suspicious activity.
- Develop and maintain device hardening standards to enhance network security.
- Deliver comprehensive network compliance reports to ensure adherence to security protocols, and troubleshoot client issues related to security while reviewing connectivity requests for optimal network performance.
CCH Technical Support Representative
Wolters Kluwer
10.2022 - 04.2023
- Delivered technical support to customers regarding software issues, adeptly identifying problems and delivering effective solutions.
- Operated within a fast-paced call center environment, addressing incoming phone calls and assisting customers with software-related queries.
- Guided customers through downloading, installing, troubleshooting, and updating various tax-related software products.
- Offered expert assistance to customers facing tax-related issues, employing problem-solving skills to resolve inquiries promptly and accurately.
- Maintained meticulous records of customer interactions and service requests, ensuring high-quality service delivery and effective problem resolution.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Customer Service representative
Aeronet Wireless Broadband
11.2020 - 09.2021
- Delivered customer service support with a focus on basic technical assistance for tasks associated with an internet service provider, based at the Network Operations Center (NOC).
- Facilitated the scheduling of service appointments and installations, ensuring timely and efficient delivery of services to customers.
- Operated within a call center environment, handling incoming calls and addressing customer inquiries related to internet services.
- Efficiently managed reports and queries stored in public folders, contributing to streamlined operations and effective communication within the team.
- Provided basic technical troubleshooting to resolve customer issues and ensure optimal service performance.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Bartender/Server
St. Regis Bahía Beach Resort
03.2018 - 03.2020
- Managed bar operations across lobby, pool, and beach outlets, demonstrating mastery in mixing and serving a diverse range of cocktails.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Monitored and maintained inventory levels diligently, ensuring optimal stock availability while minimizing waste.
- Enforced rigorous standards of cleanliness and hygiene within the bar area, contributing to a safe and inviting environment for patrons.
- Crafted high-quality cocktails with creativity and precision in flavor combinations and presentation.
- Delivered world-class customer service in alignment with Forbes brand standards, fostering positive guest experiences and building lasting relationships.
- Collaborated with colleagues to streamline service processes and maintain a cohesive and efficient working environment.
- Resolved customer queries and addressed issues promptly and effectively to ensure guest satisfaction.
Education
Bachelor of Science - Information Technology Assurance And Security
NUC University
08.2023
Skills
- Incident Response
- Threat Analysis
- SIEM (Security Information and Event Management)
- Intrusion Detection and Prevention
- Malware Analysis
- Vulnerability Assessment
- Security Incident and Event Monitoring (SIEM)
- Forensics and Investigation
- Report Writing and Documentation
- Linux
Certification
- Driver's License
- Fortinet Certified Fundamentals in Cybersecurity, 08/01/24, 08/31/26
- Fortinet Certified Associate in Cybersecurity, 09/01/24, 09/30/26
Languages
Inglés
Español
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
References
Available upon request.
Timeline
Network Security Analyst
Xapiens International Group
08.2023 - Current
CCH Technical Support Representative
Wolters Kluwer
10.2022 - 04.2023
Customer Service representative
Aeronet Wireless Broadband
11.2020 - 09.2021
Bartender/Server
St. Regis Bahía Beach Resort
03.2018 - 03.2020
Bachelor of Science - Information Technology Assurance And Security
NUC University
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