Rialdy Piñeiro Camacho
Store Manager
San Juan
Summary
To obtain a position in which I can maximize my skills and abilities to further my education, as well as contribute to the company’s mission. I would like to use those experiences positively in both my professional and my personal life.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Store Manager
Stool & Deco
07.2021 - Current
- Defuse customer situations and provide resolution in a timely and effective manner.
- Supervised the work and sales of team members.
- Offering constructive feedback on performance.
- Pushed monthly sales to meet the end of month quota.
- Communicating and coordinating with vendors to make orders for the store.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Completed point of sale opening and closing procedures.
Advocate
Change Healtcare
08.2020 - 01.2021
- Act as a member advocate by assisting the members in enrolling in higher healthcare benefits
- Handle outcoming and incoming calls to members regarding the organization's services
- Researching required information using available resources
- Following up on members when required
- Communicating and coordinating with internal departments.
Service Experience Representative
Nordstrom
San Juan, PR
02.2015 - 03.2020
- Encourage trust, collaboration, and excellent team dynamics
- Defuse customer situations and provide resolution in a timely and effective manner
- Ensure the security and privacy of customer information through education, compliance and resolution of issues
- Demonstrate expertise in all technologies used in the store environment
- Motivate and inspire others to adopt initiatives for opening new credit accounts
- Follow all Cash Room security guidelines
- Investigate and resolve all Safe Fund Errors and communicate discrepancies to the Department Manager
- Work with costumers and designers that are wardrobing in the TV, movie and commercial business
- Assist customers with a variety of transactions through a seamless and friendly experience
- Maintain knowledge of current promotions and company policies
- Demonstrate initiative in accomplishing tasks and meeting quality standards.
Merchandise & QSFB, Walt Disney World Company
Orlando, FL
01.2013 - 07.2014
- Engaged with guests to ensure a worthwhile vacation experience through excellent guest service
- Prepared and sold food as well as alcohol at a fast-paced environment where quality, safety, great service and good teamwork completed each day of work
- Responsible for cash handling, customer satisfaction, up selling, and always going above and beyond
- Demonstrated ability to interact with customers from diverse cultures and backgrounds.
Education
High School Diploma -
Leonides Morales Rodriguez
08.2007 - 05.2009
Skills
Innovative problem solverExcellent customer serviceAdequate phone etiquetteExceptional knowledge of operating cash registerKnowledge in Microsoft Office Programs and computer orientedWorks well with others in a team-oriented environment
Team leadership and coaching
Accurate money handling
Timeline
Store Manager
Stool & Deco
07.2021 - Current
Advocate
Change Healtcare
08.2020 - 01.2021
Service Experience Representative
Nordstrom
02.2015 - 03.2020
Merchandise & QSFB, Walt Disney World Company
01.2013 - 07.2014
High School Diploma -
Leonides Morales Rodriguez
08.2007 - 05.2009