Ricardo Camacho
San Juan,Puerto Rico
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
21
21
years of professional experience
Work History
Flight Attendant
JetBlue Airways
Boston, United States
11.2014 - Current
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Ensure safety and comfort of customers onboard aircraft.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked flexible hours; night, weekend, and holiday shifts.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
Information Technology Specialist
Army Reserves
Ceiba , Puerto Rico
11.2012 - Current
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Used ticketing systems to manage and process support actions and requests.
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
- Attended regular client meetings to report project progress and address questions.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Performed tests of functionality, security and performance of different workstations and devices.
Front Desk Night Auditor
Days Inn
Houston , United States
02.2014 - 11.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Logged wake-up call requests and set up automatic rings in system.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Reviewed checklist on daily basis and planned shift accordingly.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Explained details regarding property to acclimate patrons to resort environment.
- Performed nightly updates to room charges and rates.
- Balanced hotel accounts and resolved discrepancies.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Lead Ramp Agent
Us Airways
Philadelphia , United States
03.2012 - 02.2014
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over five daily flights.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Coordinated ground crew activities to complete objectives on schedule.
- Emptied lavatory systems and refilled sanitizer fluid tanks to prescribed levels.
- Inspected aircraft for cracks, metal fatigue and other signs of wear or damage.
- Towed aircraft to gates and hangars using tractors and other vehicles.
- Maintained accurate documentation of performed work and completed tasks.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
Education
Associate of Applied Science - Aviation Management
Liberty University
Virginia 06.2021
High School Diploma -
Cherry Hill West High School
Cherry Hill, NJ07.2009
Skills
- Federal Guidelines
- Emergency Procedures Knowledge
- Crew Resource Management
- Active Learning
- New Hire Coaching
- Microsoft Word
- Compliance with Operation Procedures
- Verbal and Written Communication
- Company Culture and Values
- Safety Regulation Compliance
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Flight Attendant
JetBlue Airways
11.2014 - Current
Front Desk Night Auditor
Days Inn
02.2014 - 11.2014
Information Technology Specialist
Army Reserves
11.2012 - Current
Lead Ramp Agent
Us Airways
03.2012 - 02.2014
Associate of Applied Science - Aviation Management
Liberty University
High School Diploma -
Cherry Hill West High School
Similar Profiles
Tammy DowseTammy Dowse
Customer Service Representative at JetBlue AirwaysCustomer Service Representative at JetBlue Airways
Angel L. Jimenez LatorreAngel L. Jimenez Latorre
Airline Transport Pilot (Captain – A-320, A-321) at JetBlue Airways CorporationAirline Transport Pilot (Captain – A-320, A-321) at JetBlue Airways Corporation
Brittany DavilaBrittany Davila
Customer Support Supervisor at JetBlue AirwaysCustomer Support Supervisor at JetBlue Airways