Overview
Work History
Education
Skills
Certification
Extracurricular:
Timeline
Generic

Ricardo Catalano

San Juan

Overview

7
7
years of professional experience
1
1
Certification

Work History

La Orocoveña Biscuit, Orocovis, Puerto Rico
  • I’m hired to work as a merchandizer, organizing our merchandise in numerous stores
  • Performing customer services in every store
  • Having13 store as a normal route to work on
  • Taking the products that are damage and separate them from the products that are still fresh and new
  • Typically spending around12 hours the day
  • Supervisor: Eliut Ortiz
  • Weekend:16 hours aprox

Contact Representative Bilingual

Internal Revenue Service, US Department of Treasury
03.2023 - Current
  • Ensured taxpayers received accurate refunds promptly.
  • Found errors in payment entries for incorrect tax years.
  • Offered empathetic support for taxpayers' unique needs.
  • Identified and addressed fraudulent tax returns to support affected individuals.
  • Clarified reasons for account balances to taxpayers.
  • Utilized IRMS, TCD, and SNIP for taxpayer support and account management.
  • Applied diverse computing tools to perform assigned duties.
  • Ensured confidentiality by disclosing information only to verified callers.
  • Updated taxpayer addresses per their self-reported relocations.
  • Mails documents to taxpayers experiencing challenges with the self-help functions on IRS.GOV.
  • Provided support for job-related challenges faced by CSR.
  • Provided referral assistance when refunds were unaddressed by standard protocol.
  • Conducted thorough searches for taxpayers' ITIN.
  • Corrected entity names and merged accounts from ITIN to SSN.
  • Assisted taxpayers in understanding received letters.
  • Assisted taxpayers in obtaining refunds for deceased loved ones.
  • Informed taxpayers about procedures when their dependents were claimed by another filer.
  • Reallocated taxpayer payments to correct fiscal years.
  • Assisted taxpayers in determining whether they need to file an amended return.
  • Directed calls to suitable departments when assistance was out of scope.
  • SALARY: $49,225 per year
  • Grade: GS-0962-07
  • JOB TYPE:40 hours per week, full time
  • Supervisor: Marta Agosto (800)-367-2884

Signal operational Support Specialist, Specialist (E4)

United States Department of the Army, United State Department of Defense
02.2023 - Current
  • Mounted antennas facilitating efficient radio communications.
  • Installed keys and validated radio operations for optimal performance.
  • Provided signal support for computer systems.
  • Conducted routine equipment maintenance.
  • Mastered awareness skills and attention maintenance.
  • Oversaw high-stress situations while ensuring task completion to the highest standards.
  • Encouraged a strong commitment to goals.
  • Adhered to army guidelines and uniform standards.
  • Collaborate with officers and NCOs for any necessary reporting.
  • Conducted maintenance on MTVS and antennas.
  • Work as team leader to solve issue
  • Collaborated with teams to address challenges.

National Park Service, US Department of Interior
12.2020 - 01.2022
  • Working at the National Historic Site from San Juan, Puerto Rico as a volunteer and been enrolled in the internship program, giving tours in English and Spanish to tourist visit us around the world from every age and different culture
  • Typically spending7 hours every turn talking to the tourist, giving tours to the castle, opening the parks, and performing closing time I had gave on every type of weather raining or in day light
  • Making sure that tourist follow Covid19 protocols for our safety
  • The orientation I gave to the tourist are from how Puerto Rico is form, history about the castles and how the castle works and its functions
  • I had learned the history of the San Juan National Historic Site in my volunteer services, and I learned and performed how to talk to the tourist in a way that they can understand the information without any problem
  • I like working at the castle giving the people the chance to know who we are and how we became who we are today
  • People are grateful by the tour they receive from us as volunteers
  • My goal is to become a ranger so I can live from what I like to do as my work and enjoyed the same way they enjoy my work as a tour guide
  • Supervisor: Carlos Almodóvar
  • Work hour:40 hours voluntary

Uniform Outlets, San Juan, Puerto Rico
06.2018 - 07.2018
  • I was hired to work at the store at the basement, I was in charge in open the new merchandise and organize it in the floor
  • Also work in customer services

Education

high school diploma - undefined

Colegio Calasanz

Advance Individual Training at Fort Eisenhower

United States Army
01.2024

UPR bachelor’s degree - Therapeutic Recreation

UPR Rio Piedras
Rio Piedras, Puerto Rico
01.2022

UPR bachelor’s degree - Education

UPR Carolina
Carolina, Puerto Rico
01.2015

Skills

  • Fluent speaker of the English language
  • Management of computing programs such as Microsoft Word, Power Point, Excel, Google Sketchup and Movie Maker
  • Have knowledge of Martial Arts

Certification

  • Human Resources: Creating an Employee Handbook, by SHRM-CP and HRCO.ORG
  • Human Resources: Running Company Onboarding, by SHRM-CP and HRCO.ORG

Extracurricular:

Have participated in the Association of therapeutic recreation Received education about human resource recruitment and onboard.

Timeline

Contact Representative Bilingual

Internal Revenue Service, US Department of Treasury
03.2023 - Current

Signal operational Support Specialist, Specialist (E4)

United States Department of the Army, United State Department of Defense
02.2023 - Current

National Park Service, US Department of Interior
12.2020 - 01.2022

Uniform Outlets, San Juan, Puerto Rico
06.2018 - 07.2018

La Orocoveña Biscuit, Orocovis, Puerto Rico

high school diploma - undefined

Colegio Calasanz

Advance Individual Training at Fort Eisenhower

United States Army

UPR bachelor’s degree - Therapeutic Recreation

UPR Rio Piedras

UPR bachelor’s degree - Education

UPR Carolina

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Ricardo Catalano