Ricardo Hernández Gomez
Juncos
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Good verbal and written communication, conflict management and organizational abilities. Driven individual with proven history of maximizing productivity and revenue.
Overview
23
23
years of professional experience
Work History
Restaurant Owner
K'ndelas
Juncos
03.2017 - 02.2024
- Established standards for quality control, customer service, health and safety regulations.
- Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
- Trained and supervised kitchen staff in proper food preparation techniques.
- Monitored customer feedback to ensure satisfaction with menu items and services provided.
- Created promotions and special events to attract customers and boost sales.
- Developed menus that featured local ingredients while meeting customer demands.
- Administered finances and led business operations by running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Vendor
PepsiCo
San Juan
09.2000 - 10.2016
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Delivered products to customer locations on time.
Education
High School Diploma -
Isabel Flores
Juncos Puerto Rico05-1998
Skills
- Portion Control
- Labor Cost Controls
- Staff Leadership
- Health Code Compliance
- Portioning
- Staff Management
- Sales expertise
- Menu development
- Delivery Scheduling
- Inventory Management
Languages
Spanish
First Language
Timeline
Restaurant Owner
K'ndelas
03.2017 - 02.2024
Vendor
PepsiCo
09.2000 - 10.2016
High School Diploma -
Isabel Flores