RICARDO J. HERNÁNDEZ
San Juan
Summary
Proactive and detail-oriented Computer Engineering student with hands-on experience in system operations, scripting, and troubleshooting within enterprise environments. Strong analytical thinker with a proven track record in cross-functional collaboration and process automation. Dedicated to leveraging technology to create innovative solutions that enhance efficiency and drive impactful results. Skilled in managing and troubleshooting complex systems while ensuring data integrity, developed through experience in fast-paced, technology-driven settings. Eager to transition into a new field by applying transferable skills in technology and operations to foster success and contribute effectively.
Overview
2
2
years of professional experience
Work History
COMPUTER OPERATOR
Fidelity National Information Services Inc. (FIS)
06.2023 - Current
- Created and maintained reports on computer operations.
- Developed scripts for automating routine tasks such as file transfers and database queries.
- Operated and maintained mainframe banking systems in a high-security financial environment, ensuring data integrity and system reliability.
- Maintained system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks, and operating systems.
- Analyzed system logs to detect irregularities, proactively identifying potential threats or failures.
Education
B.S. - Computer Engineering
Polytechnic University of Puerto Rico
San Juan12.2025
Skills
- Programming languages: C, Python, Java, SQL, MATLAB, COBOL
- Advanced Excel and AI analytics skills
- Vulnerability assessment expertise
- z/OS TSO/ISPF and MVS expertise
- Collaborative teamwork
- Fluent in Spanish and English
- Computer operations management
- Data management
- Report creation
- System monitoring
- Process development
- Script writing
- Technical analysis
Community Service & Volunteer Work
Center of Modern Instruction and Education (CIEM), TUTOR VOLUNTEER, Carolina, 2019-11, 2020-01, Coached students on academic concepts and explained terminology in easy-to-understand language., Developed a comprehensive understanding of state education standards for the subjects tutored., Utilized technology such as computers, iPads, and other devices to enhance learning experiences., Engaged students in critical thinking activities to promote problem solving skills.
Timeline
COMPUTER OPERATOR
Fidelity National Information Services Inc. (FIS)
06.2023 - Current
B.S. - Computer Engineering
Polytechnic University of Puerto Rico