Summary
Overview
Work History
Education
Skills
References
Timeline
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RICARDO J. RODRÍGUEZ PAGÁN

Staten Island

Summary

Motivated and organized professional with a strong work ethic and adaptability. Proven ability to master new skills quickly and work effectively without supervision. Committed to exceeding company expectations and embracing new challenges for continuous growth.

Overview

8
8
years of professional experience

Work History

TWILIGHT HUB SORTER

United Parcel Service
10.2021 - Current
  • Package Handling: Efficiently sort, scan, and route packages based on destination and delivery timelines in a fast-paced hub environment.
  • Time Management: Meet strict departure and processing deadlines during high-volume twilight shifts while maintaining accuracy.
  • Physical Stamina: Perform repetitive lifting, bending, and carrying of packages weighing up to 70 lbs throughout the shift.
  • Safety Compliance: Follow all OSHA and company safety regulations, including proper lifting techniques and use of personal protective equipment (PPE).
  • Team Collaboration: Work closely with team members and supervisors to maintain workflow efficiency and resolve sorting issues quickly.
  • Attention to Detail: Ensure proper labeling, scanning, and tracking of packages to prevent misroutes and delays.
  • Equipment Operation: Utilize package handling tools and systems such as conveyor belts, scanners, and load charts.
  • Inventory Control: Assist in identifying damaged or misloaded packages and follow protocol for resolution or reprocessing.
  • Work Ethic: Demonstrate reliability by maintaining consistent attendance, punctuality, and productivity during non-traditional twilight hours.

Customer Service Lead and Retail Key Holder

Farmacias Caridad
10.2020 - 10.2021
  • Customer Service Excellence: Greet and assist customers with merchandise selection, demonstrating in-depth product knowledge and providing prompt resolution to customer concerns.
  • Sales Operations: Oversee daily operations of the sales department, including inventory management, pricing, stock monitoring, and promotional setups in coordination with store management.
  • Merchandising & Inventory Control: Order, receive, price, and maintain appropriate stock levels; ensure timely implementation of markdowns and signage.
  • Point-of-Sale (POS) Operations: Proficient in operating cash registers, handling various forms of payment, issuing change funds, and reconciling daily cash reports with accuracy.
  • Cash Handling & Reconciliation: Collect and verify receipts, prepare overage/shortage records, and maintain secure handling of funds, safes, and registers.
  • Team Leadership & Training: Assist with training new employees on POS systems and front-end procedures; provide input for staff evaluations.
  • Store Opening/Closing: Trusted key carrier with responsibility for store opening and closing procedures.
  • Supervisory Support: Act as shift leader in the absence of management; direct and support team members as needed.
  • Loss Prevention & Shrink Awareness: Monitor compliance with loss prevention policies and proactively address potential shrink issues.
  • Safety & Compliance: Adhere to all safety standards and emergency preparedness protocols.

Customer Service Associate Cashier

Soft & Creamy
07.2019 - 10.2020
  • Customer Service Excellence: Greet guests with a friendly, positive attitude and provide prompt, courteous service.
  • Food Preparation: Scoop, serve, and prepare ice cream, sundaes, milkshakes, and specialty desserts according to shop standards.
  • Point-of-Sale (POS) Operation: Accurately handle cash, credit, and mobile transactions using register systems.
  • Cleanliness & Sanitation: Maintain cleanliness of service areas, equipment, and dining areas in compliance with health and safety guidelines.
  • Product Knowledge: Stay informed about all flavors, toppings, allergens, and promotions to answer customer questions and make recommendations.
  • Team Collaboration: Work cooperatively with team members to ensure efficient service during peak hours.
  • Inventory Support: Assist with restocking supplies, tracking inventory levels, and minimizing waste.
  • Multitasking: Efficiently manage multiple customer orders while maintaining attention to detail and quality.
  • Time Management: Maintain a steady workflow and stay on-task during high-traffic periods and closing routines.

Office Clerk

Plaza Provision Company
12.2017 - 01.2019
  • Administrative Support: Perform general office tasks, including filing, data entry, photocopying, and document organization, to support daily operations.
  • Data Entry & Record-keeping: Accurately enter, update, and maintain records in databases and spreadsheets; ensure the confidentiality of sensitive information.
  • Phone & Email Communication: Answer and direct phone calls, respond to emails, and take messages in a professional and courteous manner.
  • Document Management: Prepare and distribute correspondence, reports, memos, and other documents as needed.
  • Mail Handling: Receive, sort, and distribute incoming mail and packages; prepare outgoing mail including postage and courier arrangements.
  • Office Equipment Operation: Use and troubleshoot basic office equipment such as printers, copiers, scanners, and fax machines.

Education

Bachelor - Business Administration, Graphic Design

Universidad Ana G. Mendez Recinto De Carolina
05.2022

High School -

Escuela Gilberto Concepcion De Gracia
05.2017

Skills

  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Workstation organization
  • Store operations
  • Multitasking and prioritizing
  • Problem-solving
  • Inventory control
  • Customer service
  • Employee training
  • Training and mentoring
  • Bilingual communication
  • Sales operations
  • Data entry
  • Cash handling accuracy
  • Package handling

References

Available upon request.

Timeline

TWILIGHT HUB SORTER

United Parcel Service
10.2021 - Current

Customer Service Lead and Retail Key Holder

Farmacias Caridad
10.2020 - 10.2021

Customer Service Associate Cashier

Soft & Creamy
07.2019 - 10.2020

Office Clerk

Plaza Provision Company
12.2017 - 01.2019

Bachelor - Business Administration, Graphic Design

Universidad Ana G. Mendez Recinto De Carolina

High School -

Escuela Gilberto Concepcion De Gracia

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RICARDO J. RODRÍGUEZ PAGÁN