Ricardo Rivero Suárez
San Juan
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Sales Representative
Inside Media, Inc.
San Juan
2020.05 - Current
- Studied radio and outdoor media in order to suggest alternative approaches to political prospects for the 2020 and 2024 elections.
- Maximized investments through media recommendations preparation and efficient handling of paperwork for contracts and payments
- Oversaw and maintained sales revenue of $30,000 throughout a political campaign of 2020.
- Maintained accurate records of all sales and prospecting activities.
- Analyzed customer feedback to improve products and services.
- Negotiated deals and handled complaints or objections.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Coordinated with other departments to ensure timely delivery of orders.
- Provided technical support for customers using the company's products or services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
Project Manager
Milestone Communications, Inc.
San Juan
2014.09 - Current
- Handled payroll and maintained relationships with sponsors and food & beverage concessionaires while supervising staff and teams.
- Organized and oversaw the logistics of transportation as well as smooth transition during move-in and move-out.
- Effectively organized and executed multi-week events that drew in participant numbers between 5,000 and 30,000.
- Negotiated contracts with vendors to secure best pricing and services.
- Identified potential risks associated with each event and developed contingency plans accordingly.
- Oversaw setup, breakdown, and storage of all equipment used for events.
- Facilitated smooth on-site operations, resolving unforeseen issues promptly to avoid disruptions.
- Facilitated resolution of conflicts between team members when necessary.
Lead Bartender
Eco's Sports Park
San Juan
2019.05 - 2021.11
- Initiated employment as a bartender, later earning a promotion to lead bartender in 2020.
- Maintained bar inventory, ordered supplies and restocked items as necessary.
- Increased average ticket amounts by upselling customers from shelf to premium brands.
- Effectively multitasked within fast-paced environment.
- Conducted training sessions for current and new employees.
- Oversaw a team of bartenders to guarantee outstanding customer service, exceptional product delivery, seamless transactions and immaculate cleanliness.
- Made friendly conversation with customers to provide enjoyable experience.
- Organized events such as happy hours or special promotions for holidays or sporting events.
- Supervised other staff members in order to ensure tasks were completed correctly and efficiently.
- Performed cashier duties such as accepting payments from customers and making change accurately.
- Resolved customer complaints promptly and professionally while adhering to company guidelines.
- Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
- Assisted management in developing promotional activities such as contests or giveaways.
Education
BBA - Entrepreneurship
University of Sacred Heart
San Juan01.2020
High School Diploma -
Colegio Marista
Guaynabo2014-05
Skills
- Microsoft Office
- Staff Management
- Team Player
- Conflict Management
- Client Relations
- Budget Control
- Staff training and mentoring
- Strategic Planning
- Event Planning
- Event Setup and Breakdown
- Sales and marketing strategy
- Critical Thinking
- Problem-Solving
- Attention to Detail
- Relationship Building
Communication Skills
Recognized for my ability to communicate with customers and provide exceptional service that ensures customer satisfaction, retention, and positive feedback.
Languages
- Spanish
- English
References
- Marimer Olazagasti, Human Resources, Eco Sports Park
- José Luis Santiago, General Manager, Milestone Communications
Languages
Spanish
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Sales Representative
Inside Media, Inc.
2020.05 - Current
Lead Bartender
Eco's Sports Park
2019.05 - 2021.11
Project Manager
Milestone Communications, Inc.
2014.09 - Current
BBA - Entrepreneurship
University of Sacred Heart
High School Diploma -
Colegio Marista
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