Richard Alvarez
San Juan
Summary
Finance professional with strong background in collections and account resolution. Proven success in enhancing collection processes and boosting recovery rates. Highly collaborative team player focused on achieving outstanding results and adapting to dynamic work environments.
Overview
7
7
years of professional experience
Work History
Senior Collection Analyst
MCS
03.2023 - Current
- Lead complex collection efforts for high-value accounts, ensuring timely resolution and recovery
- Analyze credit risks and create customized payment strategies to meet client and organizational goals
- Prepare and reconcile daily cash reports to ensure financial accuracy
- Generate customer account statements and manage account reconciliations to resolve discrepancies
- Collaborate with internal departments to resolve customer disputes and account issues
- Maintain detailed documentation of collection activities and provide reporting to management
- Mentor junior team members and assist with training on systems and procedures
- Manage Accounts Receivable (AR) portfolio and regularly review the Aging Report to prioritize collection strategies
- Process live payments from customers, ensuring accurate application and timely posting
Collection Specialist
Inmediata Health Group
10.2020 - 03.2023
- Analyzed accounts to determine risk
- Making collection calls regarding past due bills
- Applying payments
- Processing credit application
- Customer Account Statement
- Process payments and refunds
- Billing and Invoices
Collection Analyst
Santander Consumer USA
10.2017 - 10.2020
- Utilized customer service skills to build relationships with customers to resolve delinquent accounts
- Demonstrated proficiency in computer applications used in the collections process including Microsoft Office Suite products
- Maintained accurate records of all collection activities including payment arrangements, settlements, legal actions taken against delinquent accounts
- Take actions to encourage timely debt payments
- Resolve billing and customer credit issues
Education
BACHELOR OF CRIMINAL JUSTICE - HUMAN RESOURCES MANAGEMENT
NUC University
02.2020
MASTER OF BUSINESS ADMINISTRATION (M.B.A) - Strategy and Finance
NUC University
08.2023
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) - BUSINESS
NUC University
05.2022
Skills
- Settlement Negotiation
- Account Reconciliation
- Payment Schedules
- Computer Skills
- Credit Risk Analysis
- Prospecting Clients
- Legal Documentation
- Accounting Software
- Microsoft Great Plains
- Power MHS
- Report Findings
- Effective communication techniques
- Critical thinking capacity
Languages
Spanish
English
Timeline
Senior Collection Analyst
MCS
03.2023 - Current
Collection Specialist
Inmediata Health Group
10.2020 - 03.2023
Collection Analyst
Santander Consumer USA
10.2017 - 10.2020
MASTER OF BUSINESS ADMINISTRATION (M.B.A) - Strategy and Finance
NUC University
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) - BUSINESS
NUC University
BACHELOR OF CRIMINAL JUSTICE - HUMAN RESOURCES MANAGEMENT
NUC University
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