Richard Pardo
Toa Alta
Summary
Accomplished Retail Management skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Well dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager / Sales Manager
Bath and Body Works
08.2020 - 03.2023
- Set and reinforced clear and aligned selling expectations, performance, results and accountability with all associates.
- Energized and motivated team through positive reinforcement of service standards while executing tasks
- Lead and modeled the selling and customer experience standards to achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills leading to improved customer satisfaction rates.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
ASM of Operations Manager
TJ Maxx
06.2016 - 08.2020
- Assisted Store Manager and ensured the process in the areas of Merchandising, Operations, Customer Service and Human Resources within a high volume store location are met.
- Managed the daily activity of the sales floor, backroom, front end and cash office.
- Own and ensured operational excellence through the implementation of company define best practices; monitors results and productivity through operational scorecard, corrects/adjusts plans accordingly to deliver on target results.
- Supervised operations staff and kept a large team compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
ASM of Ops and Service
Forever 21
10.2014 - 06.2016
- Managed all activities related to improve profitability within the store, including process and productivity standards and improvement, expense controls and maximizing gross margin on one of the top 10 US stores.
- Actively participated in store walkthroughs with Store Manager and District Manager to ensure the consistency and quality of service and operational execution.
- Generates and analyzes the customer survey and serves as a partner in the execution of any action plans to enhance the customer’s in-store experience.
- Manage activities related to staffing and development of the Associate population in the store, including hiring administration, training and performance management.
- Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
- Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
Education
Some College - Business Administration
UMass
Amherst, MAHigh School Diploma - General Studies
Rexville Superior
Bayamon, PRSkills
- Problem-Solving
- Customer Service and Engagement
- Time Management
- Team Building and Leadership
- Attention to Detail
- Team Management
- Upselling and Cross Selling
- Mentoring and Coaching
- Goals and performance
- Strategic Planning
- Sales Techniques
- Issue Resolution
- Microsoft Office Suite
- Scheduling Coordination
- Records Maintenance
- Database Management
- Workforce Management
- Motivational Techniques
- Vendor Management
- Consultative Sales
- Process Improvements
- Teamwork and Collaboration
- Team Leadership
- Decision-Making
- Operations Management
- Delegating Work
- Effective leader
- Staff Development
- Sales Tracking
- Relationship Building
- Management Team Building
- Payroll Administration and Timekeeping
- Goal Setting
- Training Management
- KPI Tracking
- Direct Sales
- Performance Improvement
Accomplishments
- Documented and resolved Back Room Organization at TJMaxx which led to South Region adopted new Backroom Organization and applied to over 50 stores.
- Resolved product issue through consumer testing.
- Named "Manager of the Year" in 2018.
- Collaborated with team of 5 in the development of a System to better operate and audit in a monthly basis how well policies and procedures practices were followed.
- Achieved a consistent 88% and above on customer's in-store experience and email capture by retraining, involving, motivating and showcasing how each associate would impact the overall customer's experience with accuracy and efficiency.
- Managed the TJX Rewards Program award winning by significantly achieving above store, district and region goals at TJMaxx.
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Volunteer Experience
- New England Farm Worker (El Gallo), Mentor and tutor, helping students prepare for GED examination in Math, Spanish and English study-areas
- L.I.S.A. (Latino International Student Association) at UMASS, Vice President, raising awareness about community issues and eliminating Latino stereotypes
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Niels Bohr
Interests
I am interested in impacting the community in a positively way and I'm be able to contribiute to our sociaty
Timeline
Assistant Store Manager / Sales Manager
Bath and Body Works
08.2020 - 03.2023
ASM of Operations Manager
TJ Maxx
06.2016 - 08.2020
ASM of Ops and Service
Forever 21
10.2014 - 06.2016
Some College - Business Administration
UMass
High School Diploma - General Studies
Rexville Superior
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