Rigoberto Gaetan

· Retrieved and audited 1,000 + medical records monthly, achieving 98 % completeness for NCQA‑HEDIS reviews.

· Converted raw claims data into statistical dashboards that secured federal quality incentives worth $2 M annually.

· Designed Excel workflows and updated SOPs, cutting record‑processing time by 25 % and training 8 new analysts.

· Authored phone and email etiquette guidelines adopted across the Puerto Rico office.

· Processed 20,000 + disaster‑assistance applications, allocating $150 M + in aid per IHP guidelines.

· Re‑evaluated appeal cases with 99 % accuracy, ensuring fair and compliant determinations.

· Built flood‑risk maps in Excel/Tableau that informed mitigation funding priorities.

· Detected duplicate‑benefit cases, safeguarding $3 M in federal funds.

· Analyzed CRM trends and recommended policy changes that reduced processing errors by 18 %.

· Directed receipt, storage, and dispatch of $5 M in inventory while maintaining 100 % OSHA compliance.

· Led a 12‑person logistics team; implemented barcode tracking that cut picking errors by 30 %.

· Managed capex/opex records in Peachtree, reducing fleet and equipment costs by 15 %.