Robert Santiago Delgado
San Juan
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
OptumRx
10.2023 - 03.2025
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Facilitated communication between patients and various departments and staff.
Administrative Assistant
US Navy
05.2016 - 01.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Education
High School Diploma -
Escuela Superior Berwind
San Juan05-2012
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Attention to detail
- Verbal and written communication
- Goal setting
- Filing and recordkeeping
- Office administration
- Quality assurance
- Multitasking
- Calm and effective under pressure
Languages
English
Bilingual or Proficient (C2)
Timeline
Patient Care Coordinator
OptumRx
10.2023 - 03.2025
Administrative Assistant
US Navy
05.2016 - 01.2021
High School Diploma -
Escuela Superior Berwind
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