Roberto Luis Pacheco
Ponce
Summary
Adaptable professional and proven knowledge of conflict resolution, customer communications, and multi-site call center management. Aiming to leverage my skills to successfully fill the Computer Programming And Repair Technician role or any needs at any position at your company.
Overview
10
10
years of professional experience
Work History
Camera Installer
Alarmas De Ponce
05.2022 - Current
- Performed thorough site assessments to identify potential vulnerabilities prior to camera installation.
- Installed advanced camera technology, enabling better monitoring of sensitive areas and assets.
- Enhanced surveillance capabilities for clients with expert camera placement and configuration.
- Kept up-to-date on industry trends, incorporating new technologies into job sites as appropriate.
REMOTE SPANISH CENTER AGENT
Deval LLC
10.2021 - 02.2022
- Informed clients of policies and procedures.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
SHIPPING AREA
Meyco Pool Covers
08.2018 - 12.2019
- Handled complex requests such as locating hard-to-find items or sourcing products from international markets.
- Contributed to team objectives in fast-paced environment.
COOK AND MAINTENANCE
Burger King
08.2016 - 08.2017
CLIENT SERVICE-OIL CHANGE AND CAR WASH
Meca Car Wash
01.2015 - 04.2017
- Utilized high-pressure washers to clean vehicles and equipment.
- Shined vehicle windows and windshields to remove water spots.
- Collaborated with team members to complete high-volume tasks, ensuring timely completion of all jobs.
Education
Associate of Arts - Computer Programming And Repair Technician
NATIONAL UNIVERSITY COLLEGE
Ponce, Puerto Rico05-2020
High School Diploma -
VOCATIONAL SCHOOL BERNARDINO
Ponce, Puerto Rico01.2016
Skills
- Excellent communication skills
- Outgoing personality
- Reliable and punctual
- Reading comprehension skills
- Verbal/written communication (SpanishEnglish)
- Documentation and recordkeeping
- Documentation
- Navigation
- Reading
- Customer Service
- Service Calls
Timeline
Camera Installer
Alarmas De Ponce
05.2022 - Current
REMOTE SPANISH CENTER AGENT
Deval LLC
10.2021 - 02.2022
SHIPPING AREA
Meyco Pool Covers
08.2018 - 12.2019
COOK AND MAINTENANCE
Burger King
08.2016 - 08.2017
CLIENT SERVICE-OIL CHANGE AND CAR WASH
Meca Car Wash
01.2015 - 04.2017
High School Diploma -
VOCATIONAL SCHOOL BERNARDINO
Associate of Arts - Computer Programming And Repair Technician
NATIONAL UNIVERSITY COLLEGE
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