Roberto E. Couto Thurni
Student
Guaynabo
Summary
Versatile in customer support and problem-solving skills, experienced in facilitating smooth customs clearance and developing client relationships. Offering polite and satisfactory passenger service and communication, knowledgeable and dedicated to offering the best possible care to new and previous customers.
Overview
2025
2025
years of professional experience
3
3
Languages
Work History
Port Agent
Ferries Del Caribe
04.2024 - Current
- Facilitated smooth customs clearance processes through timely document submission and effective communication with authorities.
- Managed challenging situations effectively, such as delays or disputes regarding information, time of departure and boarding.
- Developed strong relationships with clients, leading to increased business opportunities and long-term partnerships.
- Ensured documentation processing by inspecting accurate records, such as passports and visa.
- Responded to transportation questions and requests for information from children and parents.
Airport Credential Officer
Aerostar
03.2023 - 07.2023
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Generated reports detailing findings.
- Collected, arranged, and input information into database system.
- Coordinated operations with law enforcement services.
Medical Call Center Representative
Telecontacto
- Demonstrated adaptability by quickly learning new software systems used for managing patient accounts and medical information.
- Upheld strict confidentiality standards regarding sensitive patient information in accordance with HIPAA regulations.
- Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
- Improved patient satisfaction by efficiently handling inbound calls and addressing their medical concerns.
- Maintained up-to-date knowledge of product and service changes regarding medications and patient necessities
Airport Service Agent
GMD Airline Services
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Operated weighing and screening equipment for passenger luggage.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Resolved customer requests, questions, and complaints by analyzing individual situations and determining best use of resources.
- Facilitated smooth transfers of passengers between connecting flights, reducing missed connections and improving overall travel experience.
Education
High School Diploma -
San Juan High School
Cobians Plaza 05.2001 -
Skills
Appointment scheduling
Payment processing
Customer support
Cash handling
Data verification
Inquiry resolutions
Problem-solving skills
Customer communications
Scuba diving, Drone operating and Language learning
Recently licensed in open water scuba diving on-road to becoming instructor as well as understanding the categories of rescue and identification of marine life. Enjoy the time spent learning and experiencing new language's such as German with an intent of becoming proficient in speaking it and finding joy in the intricacies of drone knowledge and operations withing the FAA safety standards and guidelines.
Timeline
Port Agent
Ferries Del Caribe
04.2024 - Current
Airport Credential Officer
Aerostar
03.2023 - 07.2023
High School Diploma -
San Juan High School
05.2001 -
Medical Call Center Representative
Telecontacto
Airport Service Agent
GMD Airline Services
Similar Profiles
Hidaliz Elizabeth Rodríguez ReyesHidaliz Elizabeth Rodríguez Reyes
PORT OPERATIONAL AGENT at Ferries El CaribePORT OPERATIONAL AGENT at Ferries El Caribe
Carlos Calo VelezCarlos Calo Velez
Manufacturing Operator at Lilly Del CaribeManufacturing Operator at Lilly Del Caribe
Pablo Enrique Cruzado ParésPablo Enrique Cruzado Parés
Tutoring for Clinical Skills for Medical Students at Universidad Central del CaribeTutoring for Clinical Skills for Medical Students at Universidad Central del Caribe