Hi, I’m
ROBXANNE LÓPEZ LEÓN
Vega Baja
Summary
Dynamic administrative professional with extensive experience at the House of Representatives of Puerto Rico. Proven track record in enhancing operational efficiency and fostering strong relationships. Proficient in Microsoft Office Suite and recognized for exceptional communication skills. A dedicated team player committed to confidentiality and effective problem resolution. Hardworking and detail-oriented, bringing strong organizational and time management abilities to handle administrative tasks with precision. Skilled in scheduling, data entry, and document management, ensuring smooth office operations and minimal errors. Proven track record in maintaining order and delivering results within tight deadlines. Seeking to contribute as Administrative Assistant with solid understanding of office procedures and commitment to efficiency.
Overview
12
years of professional experience
Work History
Inn Capital Housing
Occupancy Technician
03.2025 - Current
Job overview
- Completed annual rent calculations using housing database software.
- Communicated effectively with owners, residents, and on-site associates.
- Help residents with their annual recertification paperwork.
- Work with the annual and special re-examinations of the residents.
House of Representatives of Puerto Rico
Administrative Assistant
12.2024 - 01.2025
Job overview
- Administrative Assistant in the Superintendency of the Capitol of Puerto Rico
- In charge of planning reunions, eyesight, public viewing, etc
- With different government agencies, amending the bills submitted by legislators and all the paperwork
- Maintained files and filing, keeping sensitive information confidential.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.
- Maintained database of client contact information with accuracy and attention to detail.
- Maintained calendars and schedules to set appointments for management team.
- Processed incoming mail and distributed to relevant departments or individuals.
- Prepared documents for meetings including agendas, handouts and other materials.
- Greeted and screened visitors to direct to correct employee or office.
- Prepared agendas and materials for meetings and conferences.
House of Representatives of Puerto Rico
Legislative Commission Technician
10.2022 - 12.2024
Job overview
- Technician in the Public Safety, Science and Technology Commission (Comisión de Seguridad Pública, Ciencia y Tecnología), the Commission for Emergency Preparedness, Reconstruction and Reorganization (Comisión para la Preparación, Reconstrucción y Reorganización ante una Emergencia), and also in the Commission for the Development and Oversight of Public Funds in the Southeastern Region (Comisión de Desarollo y Fizacalizacion de Fondos Públicos de la Región Sureste)
- Communicated concerns and information to supervisor for remediation and support.
- Created and maintained strong relationships with staff, customers and stakeholders.
- Built strong relationships within community by participating in local events and activities.
- Developed and implemented strategies to improve productivity, efficiency and effectiveness of operations.
- Provide information and analysis in their area of expertise to support decision-making.
- Draft technical documents and summaries on bills, regulations, or public policies.
- Gather data, analyze comparative legislation, and assess.
- Organize meetings, hearings, and working sessions of the commission.
- Ensure that legislative or administrative proposals comply with current regulations.
House of Representatives of Puerto Rico
Secretary
09.2021 - 10.2022
Job overview
- Secretary in the Public Safety, Science and Technology Commission (Comisión de Seguridad Pública, Ciencia y Tecnología), the Commission for Emergency Preparedness, Reconstruction and Reorganization (Comisión para la Preparación, Reconstrucción y Reorganización ante una Emergencia), and also in the Commission for the Development and Oversight of Public Funds in the Southeastern Region (Comisión de Desarollo y Fizacalizacion de Fondos Públicos de la Región Sureste)Answered incoming calls promptly and professionally, routing messages as needed.
- Greeted visitors warmly upon arrival at the office; provided friendly customer service.
- Performed data entry and generated reports.
- Performed data entry tasks accurately with a high level of speed and accuracy.
- Developed and maintained effective working relationships with clients, vendors, and staff.
- Maintained organized calendar of important meetings and events.
- Developed and implemented efficient filing systems to organize documents for easy retrieval.
- Composed professional correspondence such as letters, memos, emails.
- Scanned documents into electronic format for storage in databases or other applications.
- Provided administrative support to executive team with excellent attention to detail.
- Drafted, proofread, and edited confidential correspondence and documents.
- Covered for receptionist and administrative team members by answering telephone and distributing mail.
- Responded to inquiries from internal and external parties to facilitate communication or provide direction.
- Organized and attended meetings, took minutes, and distributed notes.
- Processed incoming mail on a daily basis; distributed accordingly or responded as appropriate.
- Coordinated special events such as conferences, seminars, and workshops, including managing catering services.
Puerto Rico Science, Technology and Research Trust
Clerk
01.2020 - 07.2020
Job overview
- Organizing work for the team, programing meetings via zoom and google teams with the personal
- Keeping records of the clock in, clock out and daily
- Supported office clerical functions using word processing and other software, email and office machines
- Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters
- Pulled and organized requested documentation
- Assisted team members with special projects by coordinating records and resources to meet expected requirements
- Supported office needs including taking messages, scanning documents and routing business correspondence
David's Cookies
Cashier and Barista
11.2017 - 12.2019
Job overview
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Provided excellent customer service by greeting customers and offering assistance.
- Helped restock shelves when necessary to maintain an organized display area.
- Developed strong customer service skills by providing efficient and accurate service.
- Accurately processed customer payments using cash, credit cards, and checks.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Provided efficient and courteous service to customers.
- Developed strong customer relationships to support satisfaction and loyalty.
G & G Contractor, LLC
Office Assistant
05.2013 - 07.2013
Job overview
- Organize reunions for my supervisors, preparation of the personal timesheet, working with the employee's documents and organize them
- Answered incoming calls promptly and professionally; took messages or transferred calls to appropriate personnel.
- Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel, PowerPoint.
- Organized and maintained filing systems to ensure efficient document retrieval.
Education
Pontifica Universidad Catolica De Puerto Rico Recinto De Ponce
Bachelor's Degree from Humanity and Arts, Criminology
06.2019
Saint Patrick Bilingual SchoolGuayama
High School Diploma
01.2012
Skills
- Microsoft knowledge (word, excel and power point)
- Excellent communication
- Customer service
- Fast learner
- Organization
- Work Ethic
- Reliable and trustworthy
- Teambuilding
- Organizational Skills
- Computer skills
- Critical thinking
- Clerical
- Conflict resolution
- Flexible
- Problem resolution
- Administrative support
- Office administration
- Problem-solving
- Scheduling
- Task prioritization
- File organization
- Scheduling and calendar management
- Dedicated team player
- Mail handling
- Clerical support
- Microsoft outlook
- Data entry
Timeline
Occupancy Technician
Inn Capital Housing
03.2025 - Current
Administrative Assistant
House of Representatives of Puerto Rico
12.2024 - 01.2025
Legislative Commission Technician
House of Representatives of Puerto Rico
10.2022 - 12.2024
Secretary
House of Representatives of Puerto Rico
09.2021 - 10.2022
Clerk
Puerto Rico Science, Technology and Research Trust
01.2020 - 07.2020
Cashier and Barista
David's Cookies
11.2017 - 12.2019
Office Assistant
G & G Contractor, LLC
05.2013 - 07.2013
Pontifica Universidad Catolica De Puerto Rico
Bachelor's Degree from Humanity and Arts, Criminology
Saint Patrick Bilingual School
High School Diploma