Rocio Rivera Otero
Morovis
Summary
Detail-oriented scientific professional with experience in laboratory operations, data management, and technical reporting. Proficient in maintaining lab safety protocols, conducting accurate data entry, and supporting research through collaboration and methodical execution. Adept at scientific documentation and contributing to high-quality, compliant laboratory environments.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Federal Emergency Management Agency
Isabela
09.2024 - 03.2025
- Resolved customer complaints promptly and efficiently.
- Provided accurate information and completed data entry tasks.
- Supported individuals by delivering prompt and clear assistance after emergencies.
Customer Service Ambassador
The Customer Service Experts
Hatillo
06.2023 - 09.2024
- Handled customer inquiries via phone, chat, and email.
- Maintained high service standards in high-pressure situations.
- Assisted in content creation to increase engagement on social media.
Student Lab Assistant
Laboratorio Clínico Plaza del Norte
Hatillo
12.2023 - 04.2024
- Performed basic testing using microscopes and spectrophotometers.
- Prepared samples and maintained sterile conditions.
- Followed safety protocols when handling biological specimens.
Education
High School Diploma -
Jaime A. Collazo Del Río
Morovis, PR05-2019
Skills
- Data collection
- Team collaboration
- Adaptability and flexibility
- Microsoft office
- Environmental testing
- Soil sampling
Languages
Spanish
First Language
English
Advanced (C1)
C1
Undergraduate Research – Bioremediation Study
- Conducted microbial isolation from soil and water samples to assess potential for bioremediation of environmental contaminants.
- Designed and performed experiments using lead (Pb) and Azo Congo Red dye as sole nutrient sources under controlled lab conditions.
- Prepared various types of media, ensured aseptic technique, and tracked microbial growth through spectrophotometric analysis.
- Evaluated bacterial metabolic activity under stress to determine efficiency in contaminant degradation.
Timeline
Customer Service Representative
Federal Emergency Management Agency
09.2024 - 03.2025
Student Lab Assistant
Laboratorio Clínico Plaza del Norte
12.2023 - 04.2024
Customer Service Ambassador
The Customer Service Experts
06.2023 - 09.2024
High School Diploma -
Jaime A. Collazo Del Río
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