Rodolfo Criscuolo
San Juan
Overview
3
3
years of professional experience
5
5
Certifications
Work History
Senior Network Technician
Allied Technology Group
San Juan
08.2022 - Current
- Provided assistance, on-site and remote, for Windows OS, Microsoft 365, and Endpoint Protection.
- Managed Active Directory accounts, security groups, and permissions to maintain compliance and access control.
- Assisted with the network cabling infrastructure setup.
- Configured various network devices, such as routers, switches, firewalls, and wireless access points, as well as conducted network troubleshooting whenever connectivity or configuration issues arose.
- Delivered IT support at federal agencies in PR (DHS, DEA, FAA) and pharmaceutical facilities (Haleon, Siemens), ensuring minimal downtime and seamless operations.
- Maintained inventory records of all equipment deployed on the network.
- Installed and configured IP phone systems (3CX PBX), including IVR setup, SIP trunk integration, and user provisioning, improving communication efficiency for enterprise clients.
Education
Bachelor of Science - Computer Science
Polytechnic University of Puerto Rico
Hato Rey, PR07-2023
Skills
- Networking and systems: TCP/IP, DNS, DHCP, VLANs, Active Directory, Group Policy, wireless networks, VoIP
- Tools and platforms: Microsoft 365, Ubiquiti UniFi, Meraki, SentinelOne, ConnectWise Screen Connect, Aruba, Windows, Mac, and Linux
- IT support and security: remote assistance, endpoint protection (SentinelOne), email and antivirus management, troubleshooting and problem resolution, hardware and software installation
- Network Configuration: Routers, Firewalls, Wireless Access Points, Switches
- Languages: Spanish(Native), English (Bilingual)
Certification
3CX PBX Advanced Certified Engineer
- Passed 3CX Advanced Certification exam
- Passed 3CX Advanced Certification exam
Timeline
Senior Network Technician
Allied Technology Group
08.2022 - Current
Bachelor of Science - Computer Science
Polytechnic University of Puerto Rico