Roniah Andrews
St. Thomas
Summary
Motivated professional skilled in fostering strong working relationships with colleagues, supervisors, and community members. Demonstrates exceptional abilities in creative problem-solving, data entry, and computer software utilization, while effectively managing multiple projects within tight deadlines. Thrives in a collaborative environment, leveraging independent thinking to contribute to team success. Excited to delegate responsibilities and expand expertise within the banking industry.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Westin St.John Resort and Villas
12.2023 - Current
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and enthusiastically greeted callers.
Marriott Front Desk Agent
Morningstar Bouy Haus
05.2023 - 07.2023
- Served visitors by greeting, welcoming, and directing them appropriately
- Notified company personnel of visitor arrival
- Maintained security and telecommunications system
- Informed visitors by answering or referring inquiries
- Directed visitors by maintaining employee and department directories
- Maintained security by following procedures, monitoring logbook, and issuing visitor badges
- Operated telecommunication system by following manufacturer's instructions for house phone and console operation
- Kept a safe and clean reception area by complying with procedures, rules, and regulations.
Airport Customer Service Agent
GCG Ground Services
11.2020 - 05.2023
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats
- Resolved customer requests, questions and complaints by analyzing individual situations and determining the best use of resources
- Corrective measure to handle customer complaints
- Used airline computer system to create airline tickets and boarding passes
- Coordinated with ramp agents to successfully store, remove and transport customer baggage
- Operated specialized weighing and screening equipment to weigh and screen passenger luggage
- Verified identification and travel documents to efficiently board passengers for on-time departure.
Office Assistant
V.I Department of Justice
08.2019 - 04.2020
- Answered telephones while greeting clients, assisted and provided information to clients
- Logged and distributed incoming mail including regular and electronic mail
- Set up, organized and maintained paper and electronic filing systems
- Updated status and tracking reports
- Collected and retrieved information from files as needed
- Created, formatted, revised and edited legal documents such as wills, deeds, affidavits, complaints, subpoenas and briefs.
Funeral Attendant/ Funeral Director
Turnbull's Funeral Home
05.2019 - 08.2019
- Prepared Funeral Home for Funerals, Prepared Casket for Viewing, Ushered Mourners
- Closed and Prepared Casket for Burial, demonstrated ability to organize traffic and parking
- Dressed, cosmetically fixed hair and casketed individuals
- Printed memorials folders, bookmarks, signs for services, prayer cards, clergy records, obituaries
- Took first calls/made initial calls and communicated with third-party vendors.
Education
High school diploma - undefined
Ivanna Eudora Kean High School
VISkills
- Highly skilled in greeting guests upon arrival
- Collaboration and consensus building
- Analyzing problems and formulating sound conclusions
- In-depth knowledge of the policies and procedures governing a safe working environment
- Hazardous items knowledge
- Incident Reporting
- Policy Enforcement
- Integrity and Honesty
Timeline
Front Desk Agent
Westin St.John Resort and Villas
12.2023 - Current
Marriott Front Desk Agent
Morningstar Bouy Haus
05.2023 - 07.2023
Airport Customer Service Agent
GCG Ground Services
11.2020 - 05.2023
Office Assistant
V.I Department of Justice
08.2019 - 04.2020
Funeral Attendant/ Funeral Director
Turnbull's Funeral Home
05.2019 - 08.2019
High school diploma - undefined
Ivanna Eudora Kean High School
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