Rosa L Nieves Cameron
Fajardo,Puerto Rico
Summary
Proven in fast-paced environments, I excelled at Karaia Jaus by enhancing guest comfort and maintaining impeccable cleanliness, showcasing my hard skill in efficient room sanitation and soft skill in customer service. Trained peers in cash handling and service excellence, achieving a significant improvement in team performance.
Overview
26
26
years of professional experience
Work History
Housekeeping Room Attendant
Karaia Jaus
Fajardo, Puerto Rico
07.2021 - Current
- Removed soiled linens and articles from rooms and delivered to laundry area.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Organized storage areas for efficient access to materials and supplies.
Cashier
Oasis Chinese Restaurant
Fajardo, Puerto Rico
02.2013 - 06.2016
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Offered customers carry-out service at completion of transaction.
- Processed sales transactions to prevent long customer wait times.
- Stocked shelves with merchandise when needed.
- Collected payments and provided accurate change.
- Answered phone calls to assist customers with questions and orders.
Sales Associate
W.H. Smith
Fajardo, Puerto Rico
01.2002 - 06.2003
- Trained new team members in cash register operation, stock procedures, and customer services.
- Worked with fellow sales team members to achieve group targets.
- Bagged or packaged purchases and wrapped gifts.
- Collected payments and provided accurate change.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Greeted customers and provided exceptional customer service.
Assistant Chef
El Conquistador Resort
Fajardo, Puerto Rico
06.2000 - 07.2002
- Participated in staff training sessions on topics such as health and safety measures, food hygiene practices.
- Maintained kitchen order by thoroughly cleaning grills, stoves, counters and tables.
- Ensured all food items were cooked at correct temperatures and stored correctly after cooking.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
Cashier
Mc Donalds
Fajardo, Puerto Rico
05.1999 - 03.2000
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Discounted purchases by scanning and redeeming coupons.
- Offered customers carry-out service at completion of transaction.
- Processed sales transactions to prevent long customer wait times.
- Stocked shelves with merchandise when needed.
- Collected payments and provided accurate change.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers promptly and responded to questions.
Education
High School Diploma -
Santiago Veve Calzada HS
Fajardo05-1989
Skills
- Washing windows
- Sorting and washing laundry
- Dusting furniture
- Ordering cleaning supplies
- Cart management
- Vacuuming and sweeping
- Customer service
- Cashier
- Sales
Languages
Spanish
First Language
Timeline
Housekeeping Room Attendant
Karaia Jaus
07.2021 - Current
Cashier
Oasis Chinese Restaurant
02.2013 - 06.2016
Sales Associate
W.H. Smith
01.2002 - 06.2003
Assistant Chef
El Conquistador Resort
06.2000 - 07.2002
Cashier
Mc Donalds
05.1999 - 03.2000
High School Diploma -
Santiago Veve Calzada HS
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