Rosalyn Ramos
Bayamon
Summary
At Petsmart, I excelled in delivering exceptional service by mastering both hard skills like appointment scheduling and soft skills such as clear communication. I built lasting client relationships and enhanced pet care through education, contributing to a notable increase in repeat business. My adaptability and commitment to safety ensured a positive environment for pets and their owners.
Overview
12
12
years of professional experience
Work History
Dog Bather
Petsmart
Bayamon
11.2012 - Current
- Assisted with grooming tasks such as bathing, brushing, and nail trimming.
- Delivered excellent service to pet owners to drive repeat business.
- Educated customers on proper care techniques for their pets.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Greeted customers warmly upon arrival.
- Maintained a friendly atmosphere in order to provide a comfortable experience for both customers and their pets.
- Maintained cleanliness of the facility at all times.
- Kept records of services provided to each pet in order to ensure accuracy in billing customers.
Education
Hotel Receptionist - Technical Course
Escuela Hotelera
Isla Verde, Carolina05-1993
Skills
- Clear and effective communication
- Adaptability to change
- Safety precautions and measures
- Appointment scheduling
- Facility policies and procedures
- Gentle handling
- Hand-eye coordination
- Cross-selling products and services
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Dog Bather
Petsmart
11.2012 - Current
Hotel Receptionist - Technical Course
Escuela Hotelera
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