Rosa M. Sanchez
Bayamón
Summary
Cosmetology Professional focused on providing excellent customer service .
Capable of performing efficiently and effectively in other work areas.
Overview
24
24
years of professional experience
Work History
Cosmetologist
Manicurisima Salon
03.2010 - 07.2020
- Provided expert hair and skincare consultations to enhance client satisfaction.
- Executed a variety of hair coloring techniques using advanced products and tools.
- Trained junior staff on best practices in cosmetology and customer service.
- Developed personalized treatment plans based on skin type and client preferences.
- Implemented inventory management systems to streamline product availability.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Propietaria
My Dream Beauty
02.1996 - 08.2008
- Developed and implemented marketing strategies to enhance brand visibility and attract new clientele.
- Managed daily operations, ensuring efficient workflow and high-quality service delivery.
- Trained and mentored staff on customer service best practices and product knowledge.
- Oversaw inventory management, optimizing stock levels to meet customer demand effectively.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Education
High School Diploma -
Modern Hair Stylist Institute
Bayamón, Puerto RicoSkills
Customer service
Elderly and post-operative care
Kitchen assistant
School cafeteria assistant
Cleanng
Warehouse, inventory
Responsible, punctual, orgaized
Timeline
Cosmetologist
Manicurisima Salon
03.2010 - 07.2020
Propietaria
My Dream Beauty
02.1996 - 08.2008
High School Diploma -
Modern Hair Stylist Institute