Rosany Rodríguez
Carolina
Summary
Motivated leader with enthusiasm for helping others with respect, and compassion. Trainer and problem solver with front-line experience and a teaming nature. Skilled in quality control, communication, inventory, and adaptability. Committed to achieving operational goals through a smooth and positive environment.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Baristas del Caribe
Guaynabo
08.2021 - Current
- Lead and manage a team with respect and with the purpose of achieving customer service excellence.
- Train new members about the company and their work tasks.
- Identify opportunities for growth and improvement in employees, and operations.
- Resolve conflicts between team members and customer situations.
- Inventory count and administrative work: update and monitor information on a daily basis.
Servicio al Cliente
Arcos Dorados
Bayamón
12.2020 - 06.2021
- Teamwork abilities to keep customer service moving and maintaining its quality.
- Perform cleaning duties and inventory organization.
- Assist co-workers in various work areas.
- Demonstrate fast, effective problem-solving, and product quality skills.
- Good money management and strong customer communication skills.
Education
Bachillerato En Psicología - Psicología
Universidad De Puerto Rico
Río Piedras05-2026
Skills
- Bilingual: Spanish (native), English (upper intermediate), Japanese (basic)
- Sales monitoring
- Conflict resolution techniques
- Continuous improvement
- Inventory control
- Cash handling expertise
- Training and mentoring
- Employee training
- Workplace safety
- POS systems
- Data entry
- Communication
- Multitasking
- Friendly, positive attitude
- Food Safety certified
- Written communication
- Conflict resolution
- Excellent active listener
- Microsoft outlook, word, and Excel
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Timeline
Shift Supervisor
Baristas del Caribe
08.2021 - Current
Servicio al Cliente
Arcos Dorados
12.2020 - 06.2021
Bachillerato En Psicología - Psicología
Universidad De Puerto Rico
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