Roseanne Burgo
Kissimmee
Summary
Experienced professional with a strong background in automotive and RV Sales, F&I, and customer service. Committed to delivering exceptional customer experiences and achieving targeted goals. Seeking the role of Automotive Finance & Insurance Manager to leverage my expertise in finance, revenue enhancements, and customer relations.
Overview
23
23
years of professional experience
Work History
Sr. Finance Manager
Camping World of Ocala
Ocala
06.2022
- Secured all lender approvals, committed customers, and closed deals, achieving a funding rate of 100% within 5 days or less
- Maximized F&I PVR to over $8000 and product penetration to 4.12%
- Assisted Sales Managers and Floor Managers in structuring deals and training sales staff, improving overall sales performance
Sr. Manager of Sales and Club Operations
Exploria Resorts
Clermont
01.2019 - 01.2022
- Managed 80,000+ timeshare accounts, focusing on owner usage, sales, exchanges, and customer service
- Oversaw call center operations, administrative functions, sales, and marketing, driving a 15% increase in sales
- Liaised with major exchange companies for member sales programs and inventory management
- Negotiated contracts for affiliate destinations, enhancing ROI through digital marketing and direct sales strategies
Community Director
Concord Management
Orlando
01.2012 - 01.2019
- Led multi-housing sales and developed comprehensive marketing strategies, achieving 100% occupancy and resident retention goals monthly
- Ensured compliance with Federal and State audits, successfully passing all evaluations
- Managed all rent collection programs and strategies, maintaining a delinquency rate below 2%
- Directed hiring, training, and retention efforts for all Managers and staff, improving team performance and satisfaction
Resort General Manager
Island One Resorts
Orlando
01.1999 - 01.2012
- General Manager at Liki Tiki Village, overseeing resort operations with a $13 million budget
- Developed and implemented policies and procedures for all departments, maintaining high operational standards
- Launched successful sales promotions and training programs, creating new revenue streams and increasing annual revenue by 10%
Skills
- Sales & Marketing: Strategic planning, lead generation, and closing sales
- Customer Service: Enhancing customer satisfaction and loyalty
- Financial Management: Budgeting, financial analysis, and reporting
- Team Leadership: Training, development, and performance management
- Compliance: Ensuring adherence to federal, state, and company regulations
- Technical Proficiency:
- Advanced skills in CRM systems and Microsoft Office Suite
Timeline
Sr. Finance Manager
Camping World of Ocala
06.2022
Sr. Manager of Sales and Club Operations
Exploria Resorts
01.2019 - 01.2022
Community Director
Concord Management
01.2012 - 01.2019
Resort General Manager
Island One Resorts
01.1999 - 01.2012
Similar Profiles
Lana ProctorLana Proctor
Product Specialist Advisor at Camping WorldProduct Specialist Advisor at Camping World
Jazmin FaustJazmin Faust
Sales Coordinator at Camping WorldSales Coordinator at Camping World
Jennifer BradenJennifer Braden
Retail Store Manager at Camping WorldRetail Store Manager at Camping World
Aliany LopezAliany Lopez
Bartender/Server at Miller's Ale HouseBartender/Server at Miller's Ale House
SORAIYA ORTIZSORAIYA ORTIZ
Rx Chat Support Representative at WalgreensRx Chat Support Representative at Walgreens