Roselyn Santiago Reyes

• Surpassed monthly sales quotas by offering Internet, Video, VoIP, and Mobile services to PYMES (SOHO).

• Prospected, cold-called, and conducted door-to-door visits, meticulously recording all interactions.

• Cultivated strong client relationships, ensuring high customer satisfaction and retention.

• Led the full sales cycle—from lead generation and product demos to contract processing and implementation.

• Represented the company at promotional and corporate events, strengthening brand presence and recognition.

• Resolved customer inquiries swiftly and effectively, maintaining a positive client experience.

• Maintained updated knowledge of changing industry, standards and trends related to accounts
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
• Identified customer needs by asking questions and advising on best solutions
• Recruited, hired and trained new hires to optimize profitability
• Reduced process lags by training employees on best practices and protocols
• Prepared sales presentations or proposals to explain product specifications or applications
• Attended various networking events to identify sales opportunities and build relationships
• Used consultative sales strategies to effectively overcome client objections and maximize sales activity
• Collaborated with sales team to collectively drive growth and market share

• Automated office operations, managing internal communications, correspondence, record tracking and data analysis
• Supported senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements
• Conducted staff performance evaluations to monitor progress and individual skills
• Planned staff and training meetings and scheduled conference rooms
• Recruited, trained and developed administrative team to support corporate growth and objectives
• Answered phone calls and emails to provide information, resulting in effective business correspondence
• Managed physical and digital files monitored spreadsheets and updated reports to coordinate project materials
• Developed administrative processes to achieve organizational objectives and improve office efficiency