Rossy Columna
Carolina
Summary
Specialist in Administrative and customer service area. With extensive knowledge in performing secretarial work correctly and efficiently, as well as a wide variety of administrative functions such as management, storage, transmission of information and documentation, and data management operations. Oriented to offer the best services, products and solutions according to the unique needs of each client, generating trust in the company and the services provided.
Overview
3
3
years of professional experience
Work History
Administrator (Airbnb)
Own Account
Carolina
09.2021 - Current
- Application management and administration
- Guest service
- Responsible for cleaning
- Accounting
Service Associate
Contra Viento y Marea
Loiza
06.2021 - 09.2024
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Prepared drinks according to standard recipes.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties.
Billing Clerk
Engineered Products
Guaynabo
02.2022 - 11.2022
- Responsible for billing
- Customer service
- Preparation of documents for merchandise
- Invoice verification
Intern
Royal Sonesta Hotel
Carolina, Puerto Rico
10.2021 - 07.2022
- Serving guest correctly and providing excellent quality service.
- Processing and approving invoices with the YARDI system
- Carrying out of administrative processes
- Purchasing
- Accounts receivable
- Creation and use of PO number
Education
Bachelor's Degree in Hotel Management -
Universidad Ana G. Mendez
Carolina, Puerto Rico05-2022
Skills
- Resourceful and Analytical
- Administrative Support
- Decision-Making
- New Hire Onboarding
- Ability to manage time and handle multiple task
- Basic knowledge of computer programs
Timeline
Billing Clerk
Engineered Products
02.2022 - 11.2022
Intern
Royal Sonesta Hotel
10.2021 - 07.2022
Administrator (Airbnb)
Own Account
09.2021 - Current
Service Associate
Contra Viento y Marea
06.2021 - 09.2024
Bachelor's Degree in Hotel Management -
Universidad Ana G. Mendez
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