Roxana Benitez Torres
Toa Alta
Summary
Service-oriented focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Mixologist
The Winery Outlet Dorado
Dorado, PR
05.2024 - Current
- Developed new cocktail recipes based on customer preferences.
- Informed customers about upcoming events at the venue.
- Prepared alcoholic and non-alcoholic beverages according to standard recipes and customer preferences.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
Bartender
173Grados
San Juan, PR
02.2023 - 05.2024
- Maintained updated knowledge of cocktail, wine and beer menus and memorized all in-house recipes
- Greeted patrons seated at bar, provided menus and memorized or recorded drink and food orders
- Prepared and served non-alcoholic beverages to customers upon request
- Increased bar profits by consistently promoting highest profit drink options
- Planned, organized and controlled operations of bar and cocktail lounge
- Developed new cocktail and specialty drink recipes using seasonal ingredients and garnishes
Kitchen Line Cook
The Cheesecake Factory
San Juan
04.2022 - 05.2023
- Cooked, arranged and presented high-quality food
- Followed established recipes to prepare and cook menu items
- Accepted special requests from guests and prepared food to meet demands
- Answered, reported and followed executive chef's instructions
- Cleaned and organized kitchen workstations and storage areas before and after cooking
- Established and maintained solid working relationships with other staff, supervisors and customers
Manager
Marisqueria Atlantica
Isla Verde
02.2020 - 04.2022
- Designed employee schedules and training to ensure proper FOB and BOH shift team.
- Coached, mentored and trained team members in order to improve company and job performance.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Tracked yearly sales to generate reports for business development planning and big event logistic.
Education
Certification - Mixology
NUC University
Bachelor of Arts - Criminal Justice / Forensic Psychology
University of Puerto Rico
Skills
- Cross-functional team management
- Performance improvements
- Policy/program development
- Sales team development
- Packaging and sanitation
- Safety assurance
- Kitchen organization
- Food & Safety Handling
Certification
- Taller de Negocios 101 y 102: Abriendo y Manteniendo una Barra y Restaurante. 09/2023
- Fundamentos del Barismo, Escuela de Café de Puerto Rico, 04/2020
- Food Protection Manager Certification, Servsafe (National Restaurant Association), 09/2020
- Transicionando de empleado a supervisor... Herramientas claves para el nuevo rol de liderazgo, SHRIM Puerto Rico Chapter, 02/2022
References
References available upon request.
Timeline
Mixologist
The Winery Outlet Dorado
05.2024 - Current
Bartender
173Grados
02.2023 - 05.2024
Kitchen Line Cook
The Cheesecake Factory
04.2022 - 05.2023
Manager
Marisqueria Atlantica
02.2020 - 04.2022
Certification - Mixology
NUC University
Bachelor of Arts - Criminal Justice / Forensic Psychology
University of Puerto Rico
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