Roy Robles
Guaynabo
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Flight Attendant
Silver Airways
10.2023 - Current
- As a Flight Attendant for Silver Airways, I have learned to love the lifestyle which I always desired, certified for the comfort, safety and security of our passengers.
Cross-Utilized Agent
Silver Airways
06.2023 - 10.2023
- As a Cross-Utilized Agent, my experience grew to include a more in-depth of customer service, including baggage handling, reservations, boarding flights and having first-hand experience that prepared me for my transfer as a Flight Attendant.
Starbucks Barista
Baristas del Caribe
01.2019 - 01.2021
- As a fast-learner and hard worker, I’ve learned a lot over these last couple of years in the Customer Service field. I developed multiple skills including (but not limited to) cash management, health department requirements and Store Supervisor responsibilities.
Education
Aviation Management -
Inter American University of Puerto Rico
High School Diploma -
Luis Pales Matos High School
Bayamon, Puerto RicoFlight Attendant Certification - Flight Attendant
Silver Airways
2850 Greene St., Hollywood, FL 3302011.2023
Skills
- Microsoft Office
- Adaptability and flexibility
- Task prioritization
- Conflict resolution
- Decision-making abilities
- Customer service excellence
- Interpersonal skills
- Effective problem-solving
- Boarding Pass Assignment
- Customer Documentation Review
- Transportation Information
- Lost Baggage Tracing
- Passenger Assistance
- Travel Bookings
- Flexible Schedule
- Reservation Management
- Baggage Handling Procedures
- Itinerary Planning
- English and Spanish Fluency
- Documentation Management
- Exceptional Communication
- Effective Problem Solving
- Industry knowledge
- Regulatory compliance
Development
As a Barista, I prepared drinks while conversing with my clients, giving them a welcoming and friendly experience. I’ve dealt with people from all over the world, speaking all languages but able to communicate. Once I transitioned to Silver Airways, I began my career performing check-in and boarding duties, eventually transferring to the In-Flight Department to fulfill my life-long dreams and thoroughly enjoy my job. Challenges have come on the way and I’ve overcome them all, and I’m more than willing to continue my life with Frontier Airlines.
Languages
Spanish, English
Native language
Timeline
Flight Attendant
Silver Airways
10.2023 - Current
Cross-Utilized Agent
Silver Airways
06.2023 - 10.2023
Starbucks Barista
Baristas del Caribe
01.2019 - 01.2021
Aviation Management -
Inter American University of Puerto Rico
High School Diploma -
Luis Pales Matos High School
Flight Attendant Certification - Flight Attendant
Silver Airways
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