Ruben D. Torres Rivera

• Managed store inventory and stock levels to maintain availability of products.
• Managed team of 3 employees to maintain smooth-running operations of shop floor.
• Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
• Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
• Oversaw supply restocking, area cleaning, and product organization.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Made personal recommendations for customers by sharing product knowledge and demonstrating product.
• Performed closing procedures 2 times weekly by balancing cash drawers and reconciling credit card transactions.
• Overseeing staff management by coordinating schedules, assigning tasks, and providing training to enhance team performance.
• Delivering excellent customer service by resolving complaints and addressing inquiries.
• Maintaining the cleanliness and organization of the sales area, ensuring it was well-stocked.
• Conducting regular inventory checks and managing stock levels, placing orders as needed.
• Overseeing cash register operations to ensure accurate transactions and cash handling.
• Implementing promotional displays to boost sales and customer engagement.
• Monitoring safety protocols to maintain a secure environment for employees and customers.
• Conducting operational audits to evaluate efficiency and identify areas for improvement.
• Coordinating maintenance of gas station facilities to ensure everything was in good condition.
• Training new employees on company procedures and standards.
• Analyzing sales reports to identify improvement opportunities and trends.
• Collaborating with suppliers to manage deliveries and resolve product-related issues.
• Ensuring compliance with company policies and safety regulations.

• Enhanced user experience by delivering comprehensive training sessions on multichannel transmission system usage to fellow operators.
• Improved network performance by conducting thorough inspections on satellite communication systems.
• Guaranteed smooth information flow during critical missions by skillfully utilizing secure voice/data networks in various operational settings.
• Ensured reliable data transmission for mission success by troubleshooting and repairing complex signal equipment.
• Supported mission planning activities, ensuring communication strategies were aligned with overall objectives and requirements.
• Provided vital support to team members, offering technical advice and guidance on multichannel transmission system operations.
• Safeguarded equipment integrity by performing thorough preventive maintenance checks, ensuring optimal performance at all times.
• Demonstrated adaptability and flexibility in response to changing mission requirements, effectively adjusting communication strategies as needed.
• Maintained accurate records of system configurations, updates, and maintenance activities to ensure traceability and adherence to established protocols.
• Enhanced communication efficiency by managing and operating multichannel transmission systems.
• Followed standards and procedures to maintain safe work environment.
• Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
• Accurately read, understood and carried out written instructions.
• Repaired cut cable of various sizes and worked with color-coded wires and cables.
• Installed and maintained systems and analyzed users' needs.
• Developed and implemented procedures for preventive maintenance, backup, and data recovery.
• Setting up and configuring radio systems for various operations.
• Monitoring communication channels to facilitate real-time information sharing.
• Troubleshooting and repairing equipment malfunctions to maintain operational readiness.
• Conducting regular maintenance checks and inventory assessments on communication gear.
• Training fellow soldiers on radio operation procedures and protocols.
• Collaborating with other units to coordinate communication efforts during training exercises and missions.
• Ensuring compliance with military communication standards and security protocols.

As a Floor Manager, I was responsible for organizing and replenishing merchandise on the sales floor while ensuring proper product rotation. I managed the receipt and verification of deliveries, supervised and coordinated the team, and provided excellent customer service by resolving inquiries and issues. I monitored inventory levels, placed orders as needed, and maintained a clean and organized sales area. I implemented promotional displays and conducted regular audits of inventory and store layout. Additionally, I trained new employees and updated existing staff on procedures, analyzed sales reports to suggest improvements, and effectively handled customer complaints. I ensured compliance with all store policies and procedures.