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 A proactive and self-sufficient hardworking professional who is adapt at working in fast paced environments due to strong organisational and people management skills. Accustomed to high pressured positions, ability to set priorities, delivers qualitative output, prioritise multiple tasks, meet deadlines and provide quality service. Effective verbal and written communication skills with the ability to build rapport with clients in a short time. Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives. Experienced Customer service supervisor bringing 3 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. 

At USPS, I spearheaded customer service excellence, enhancing team productivity by fostering a culture of continuous improvement and strong customer relations. My leadership significantly reduced employee turnover and improved satisfaction rates, leveraging skills in workforce management and motivational leadership to achieve top-tier results.

Experienced Customer Service Supervisor bringing 10 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Experienced Customer Service Supervisor bringing 10 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Initially started as a Customer Service Agent, was promoted to Team Leader in 2007 and promoted to Supervisor about 10 years ago.

Accomplished Customer Service Supervisor with a proven track record at Dynata, enhancing team performance and customer satisfaction through expert training and mentoring. Skilled in CRM and problem-solving, I led initiatives that significantly improved operational efficiency and team cohesion. My leadership at McDonald's and Wendy's further solidified my ability to drive results and foster a positive work environment.

Ruben P. Maldonado-Santiago

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Bachelor of Arts - Criminal Justice

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Customer Service Supervisor

Bachelor of Arts - Criminal Justice

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