Rurico M. Vidal Leal
IT Security Specialist
Trujillo Alto
Summary
IT System Specialist and System Administrator with 20+ years of experience Interested in a position at MCS Healthcare Holdings, LLC that allow me to demonstrate my interpersonal and analytical skills. Expert with a wide variety of security, engineering, networking and operating system software. Subject Matter Expert on troubleshooting and issues analysis with established reputation as sharp technologist who works well with people to find solutions. Proven ability to manage multiple tasks and work under pressure with minimal supervision.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
Work History
IT Security Access Specialist
MCS Healthcare Holdings, LLC
2020.05 - Current
- Responsible for ensuring compliance with Security Policies and Procedures by monitoring internal security controls to guarantee compliance with security levels required by the company.
- Coordinated seamless transitions between different levels within the organization by maintaining open communication channels among all stakeholders involved in the process.
- Contributed to a positive work environment by actively participating in team meetings, sharing best practices, and providing constructive feedback when necessary.
- Developed training materials for Access Specialists, contributing to a more consistent onboarding experience.
- Maintained strict confidentiality, integrity and availability of the Company's assets, including the information, data and services provided by IT.
- Participated in audit processes of the Security Department.
- Participated in and completed training on IT security topics to stay up to date with new technologies and vulnerabilities.
Information Technology Support Specialist
IHE
2018.06 - 2020.04
- Installation of new computer systems, servers, wireless networks, audio/video, work statios for employees at all levels.
- Programed and scheduled LAN backup to restore process in coordination with PC Support Specialists.
- Monitored projects and followed up with the IT staff to enssure that all jobs were completed on time, within budget, to customer specifications.
- Implemented and measured the effectiveness of improved process or operational policies.
- Analyzed product and/or process and provided actionable solutions where warranted.
- Increased efficiency and team performance by implementing actionable process improvements.
- Create user Account, Password reset and elevating rights to all users with Active directory
- Manage Group Policy Objects (GPOs), Organizational Units (OUs), domain controllers (DCs), and Trusts.
Service Desk Remote Support
MMM Holdings, Inc.
2012.11 - 2018.06
- Initiate and solve complex technical issues and escalate accordingly.
- Perform fixes at the desktop level, including installation and upgrade software and configuring systems and applications.
- Follow up and actively solve customers’ incidents and service request via telephone and remote assistance tools.
- Work together with Network and server administrators to resolve complex problems.
- Participated in the implementation, installation, testing and trobleshooting process of Critrix System.
- Performed audits in accordance with standard operating procedures.
- Created and maintained email addresses and distribution lists in MS Exchange.
- Managed User Accounts on Windows (Creation, Deletion, Permissions, and VPN Access).
Desk Side Support Supervisor
IBM Johnson & Johnson, Mcneil
2007.04 - 2012.10
- Provided third-tier support and training for end users, Desktop Support Technicians and Account Administrators.
- Provides technical end-user troubleshooting and training for Microsoft Office, email, data security, administrative products and other desktop software.
- Providing maintenance, troubleshooting, security, administration, account management and resolution of software and hardware issues as well as develops new system designs.
- Train IT staff and/or users on software and hardware on-site or in classroom.
- Directed and oversaw staff of 4, organizing the workflow to ensure the compliance of all assigned tasks.
- Worked with management team to implement proper division of responsibilities.
- Re-defined Active Directory and Group Policy design according to Microsoft best practices.
Education
Bachelor of Science - Bachelor’s Degree in Computer And Network Engineer
University Ana G. Mendez
2007.08 - 2014.05
Associate of Science - Associates Degree in Electronic Digital & Micro
Columbia University Center
Aug 2001 - 2004.05
Skills
Software diagnosis
Information System
Application support
Technical issues analysis
Staff education and training
Desktop support
Project Management
Problem Resolution
Information Security
Customer Service
Hardware and Software Installation
Certification
Microsoft Certified Professional
Timeline
IT Security Access Specialist
MCS Healthcare Holdings, LLC
2020.05 - Current
Information Technology Support Specialist
IHE
2018.06 - 2020.04
Service Desk Remote Support
MMM Holdings, Inc.
2012.11 - 2018.06
Bachelor of Science - Bachelor’s Degree in Computer And Network Engineer
University Ana G. Mendez
2007.08 - 2014.05
Desk Side Support Supervisor
IBM Johnson & Johnson, Mcneil
2007.04 - 2012.10
Associate of Science - Associates Degree in Electronic Digital & Micro
Columbia University Center
Aug 2001 - 2004.05
Microsoft Certified Professional
Microsoft Operations Framework
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