Ruth Acevedo Mendez
Mayaguez
Summary
Motivated individual with experience in customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
1
1
year of professional experience
Work History
Barista
Starbucks
08.2023 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Memorized recipes for specialty coffee beverages and seasonal offerings, use POS.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Bilingual Representative, Organ Donation
Telemedik, Life Link PR
12.2022 - 05.2023
- Met hospital call guidelines for service levels, handling time and productivity.
- Promoted a superior experience by addressing patient and hospital concerns, demonstrating empathy and resolving issues promptly.
- Adhered to company policies and scripts to consistently achieve quality and call time standards.
- Followed up on resolved issues with customers to maintain a high level of care for nurses and donor individuals.
- Enhanced customer satisfaction by addressing and resolving issues in both English and Spanish languages.
Education
Master of Science - Environmental Biology
Universidad Interamericana
San German05.2024
Bachelor of Science - Geology
Universidad De Puerto Rico
Mayaguez 08/2016 - 12.2021
Skills
- Process Research
- Microsoft Office
- Teamwork
- Calm and Professional Under Pressure
- Leadership
- Effective Communication
- Conflict Resolution
- Critical and Creative Thinking
- Dedication
Timeline
Barista
Starbucks
08.2023 - Current
Bilingual Representative, Organ Donation
Telemedik, Life Link PR
12.2022 - 05.2023
Master of Science - Environmental Biology
Universidad Interamericana
Bachelor of Science - Geology
Universidad De Puerto Rico
08/2016 - 12.2021
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