Ruth Fuentes
West Palm Beach
Summary
I'm able to work in a fast paced environment while efficiently working as a team or independently to achieve great customer satisfaction. Lead Assistant with talent supporting senior managers and upper management in decision making and improved productivity. Manage administrative and clerical functions, scheduling, logistics, meetings and provide follow-up on important projects and initiatives. Strong organizational and communication skills with attention to detail and accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Art of Living Well Lead Assistant
La Posada
01.2024 - Current
- Created and managed monthly schedules
- Uploaded content onto digital TV platforms
- Managed and uploaded social media content
- Developed and delivered monthly presentations for the community
- Utilized critical thinking skills to solve problems and make decisions
- Planned and coordinated events
- Conducted one-on-one meetings with management and team members
Lead Customer service representative
La posada
06.2022 - Current
- Managed resident documentation and filing
- Prepared and processed resident billing statements
- Developed and maintained associates' schedules
- Handled phone and conference call inquiries, providing necessary assistance and information
- Addressed and resolved resident needs and concerns
- Trained new hires
- Experienced in Microsoft Word and Excel
- Coordinated and booked appointments
Sales Assistant (Seasonal)
Michael Kors
02.2022 - 06.2022
- Proactively informed customers about the latest promotions and sales
- Collected and managed customer email information for warranty purposes
- Consistently met weekly sales targets
Sales Associate/ Cashier
Calvin Klein
05.2021 - 01.2022
- Anticipated customer needs and delivered high-quality serviceAdhered to brand standards and values to ensure customer satisfaction
Sales Assistant
Van Huesen
12.2020 - 07.2021
- Maintained a clean and organized inventoryCurated displays of rotating seasonal clothing and accessories
Education
Associate Of Business Administration - Business Administration
Palm Beach State College
Palm Beach Gardens Junior High School Education - Naval Junior Reserve Officers Training Corps
Royal Palm Beach High School
Royal Palm Beach, FL05.2022
Skills
- Communication Skills
- Customer service
- Leadership Experience
- Sales
- Bilingual
- Office Administration
- Training and mentoring
- Time Management
- Team Collaboration
- Relationship Building
- Data Entry
- Product and service knowledge
- Document Preparation
- Administrative duties
- Schedule and calendar management
- File and Record Keeping
- Schedule Coordination
- Data Confidentiality
- Event Planning
Certification
Kisco Hospitality Standards Training, 10/01/22, Present, Forbes training is the act of taking care of the customer's (internal and external) needs, by providing and delivering professional, helpful, high quality service and assistance before, during, as well as after the customer's requirements are met. Hence, providing 5-star customer service.
Languages
Spanish
Fluent
English
Fluent
Workauthorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Art of Living Well Lead Assistant
La Posada
01.2024 - Current
Lead Customer service representative
La posada
06.2022 - Current
Sales Assistant (Seasonal)
Michael Kors
02.2022 - 06.2022
Sales Associate/ Cashier
Calvin Klein
05.2021 - 01.2022
Sales Assistant
Van Huesen
12.2020 - 07.2021
Associate Of Business Administration - Business Administration
Palm Beach State College
Junior High School Education - Naval Junior Reserve Officers Training Corps
Royal Palm Beach High School
Kisco Hospitality Standards Training, 10/01/22, Present, Forbes training is the act of taking care of the customer's (internal and external) needs, by providing and delivering professional, helpful, high quality service and assistance before, during, as well as after the customer's requirements are met. Hence, providing 5-star customer service.
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