RUTH Pagan
KISSIMMEE
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Carelon Global Solutions
02.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Associate
Staff Management Solutions
03.2020 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Monitor Technician
Mercy One
12.2019 - 02.2020
- Closely monitored patient condition during tests and alerted cardiac nurse if patient became stressed or conditioned worsened.
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
- Educated patients on testing and preparation steps prior to procedure.
Education
CNA - Nursing
Western Iowa Tech
Sioux CIty IA12.2019
LPN - Nursing
Instituto De Banca Y Comercio
Puerto Rico05.2013
Skills
- Interpreting EKGs
- Supporting Daily Living Needs
- Active Listening
- Quality Patient Care
- Reading Comprehension
- Heart Monitoring
- Administrative Duties
- Monitoring Telemetry
- Nursing Assistance
Certification
- CNA - Certified Nurse Assistant
- Cardiac Monitor Training - 12/2019
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Customer Service Representative
Carelon Global Solutions
02.2023 - Current
Customer Service Associate
Staff Management Solutions
03.2020 - 03.2022
Monitor Technician
Mercy One
12.2019 - 02.2020
CNA - Nursing
Western Iowa Tech
LPN - Nursing
Instituto De Banca Y Comercio
- CNA - Certified Nurse Assistant
- Cardiac Monitor Training - 12/2019