Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

RUTH Pagan

KISSIMMEE

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Carelon Global Solutions
02.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Associate

Staff Management Solutions
03.2020 - 03.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Monitor Technician

Mercy One
12.2019 - 02.2020
  • Closely monitored patient condition during tests and alerted cardiac nurse if patient became stressed or conditioned worsened.
  • Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
  • Administered testing with electrocardiogram for patients experiencing events and as screening tool.
  • Educated patients on testing and preparation steps prior to procedure.

Education

CNA - Nursing

Western Iowa Tech
Sioux CIty IA
12.2019

LPN - Nursing

Instituto De Banca Y Comercio
Puerto Rico
05.2013

Skills

  • Interpreting EKGs
  • Supporting Daily Living Needs
  • Active Listening
  • Quality Patient Care
  • Reading Comprehension
  • Heart Monitoring
  • Administrative Duties
  • Monitoring Telemetry
  • Nursing Assistance

Certification

  • CNA - Certified Nurse Assistant
  • Cardiac Monitor Training - 12/2019

Languages

Spanish
Native language
English
Proficient
C2

Timeline

Customer Service Representative

Carelon Global Solutions
02.2023 - Current

Customer Service Associate

Staff Management Solutions
03.2020 - 03.2022

Monitor Technician

Mercy One
12.2019 - 02.2020

CNA - Nursing

Western Iowa Tech

LPN - Nursing

Instituto De Banca Y Comercio
  • CNA - Certified Nurse Assistant
  • Cardiac Monitor Training - 12/2019

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RUTH Pagan