Sabine Trunk Amador
Summary
Highly focused, enthusiastic and goal driven professional experienced in sales and event planning. Demonstrated success in service quality, customer satisfaction and sales growth. Excellent interpersonal and communication skills experience. Reliable and dynamic Service Associate with a 16 year background in sales and customer service. Dependable and an analytical thinker. Track record of consistently exceeding company's goals and objectives to secure customer satisfaction and sales. Strong sense of professional responsibility.
Overview
17
17
years of professional experience
Work History
Service Associate
Bella Group
10.2013 - Current
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Maintained accurate records of customer interactions, ensuring consistency in service delivery.
- Identified opportunities for upselling products and services to meet sales goals consistently.
- Consistently met or exceeded performance metrics related to call quality, handle time, and issue resolution rates.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Developed strong relationships with customers for repeat business and referrals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Enhanced company reputation through meticulous attention to detail in vehicle preparation and presentation.
Event Coordinator
UPRRP
12.2012 - 09.2013
- Enhanced attendee experience by meticulously planning and executing event logistics.
- Developed creative marketing materials that generated interest and boosted event attendance.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Streamlined registration processes for increased efficiency and reduced waiting times.
- Coordinated travel and accommodations for event attendees.
- Enhanced event experiences by effectively coordinating logistics and managing on-site operations.
- Developed and distributed event surveys to gather feedback and assess event success.
Sales Associate
BCBG MaxAzria
09.2010 - 09.2012
- Focused on bring excellent customer service.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs to achieve monthly sales targets consistently.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Practice Loss Prevention procedures and performs other related retail duties as required.
Sales Associate
Armani Exchange
08.2007 - 05.2010
- Manage sales and very focused on customer service to reach store and collection goals.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Bachelor of Science - Forensic Psychology
University of Puerto Rico
Carolina, PRSkills
- Computer Skills such as Excel, Powerpoint, Word, MPI and CDK
- Technical Support
- Customer Support and Satisfaction
- Client Relationship Building and Rapport Building
- Leadership qualities
- Teamwork and Collaboration
- Sales Expertise
- Strategic Planning
- Fluent in multiple languages
- Administrative Support
- Excellent communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Associate
Bella Group
10.2013 - Current
Event Coordinator
UPRRP
12.2012 - 09.2013
Sales Associate
BCBG MaxAzria
09.2010 - 09.2012
Sales Associate
Armani Exchange
08.2007 - 05.2010
Bachelor of Science - Forensic Psychology
University of Puerto Rico
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